O'Reilly Auto Parts
🚗 Auto & Repair · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to call back and misplaced the customer's battery.
Business reply on Google
We fell short this time and that's something we take seriously. Our team should always be ready to help find the right part and answer questions along the way. We hope to do better on your next visit. O'Reilly Auto Parts
Employee refused to honor store price match policy.
Business reply on Google
We are disappointed to hear about your experience. We'd like to learn more about this, so please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
Staff prioritized personal conversation over assisting customers.
Staff member lacked product knowledge and provided slow service.
Staff provided minimal assistance and prices were considered too high.
Staff member lacked knowledge and failed to locate a customer order.
Business reply on Google
We’re sorry to hear about your experience at this location. We strive to deliver the best customer service to all of our customers, and we hope you’ll give us another chance to meet your needs in the future. - O'Reilly Auto Parts
customer service was poor and unappreciative
Business reply on Google
We’re sorry to hear about your experience, Lisa. We strive to have the best customer service in the business but realize that sometimes we fall short of that goal. We hope you’ll give us another chance to meet our expectations. - O'Reilly Auto Parts