O’s Restaurant & Bar (Originals/Torresdale)
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The delivered pizza and chicken bites were undercooked and poor quality.
Business reply on Google
Richard: We’re sorry to hear you weren’t satisfied with your experience. While we most certainly did reply to your email, please always feel free to give us a call as well. The buffalo bites can only be “watery” if left in the aluminum container too long. Moisture builds up from the trapped heat. Even though my guess is that the sauce seemed loose because our mild sauce has other liquid ingredients added to it to make it uniquely ours. For our pizzas, we do tend to take out sauce close to the edge. If you prefer a crispier crust I’d encourage you to ask for it well done. As for the sauce…it’s made daily. And we sold a few hundred that night with no other complaints. But again, we do always welcome calls to discuss issues so that we can fix any problems to make the customer happy and so that we can continue to improve
The restaurant provided the incorrect pizza size and argued with the customer.
Business reply on Google
Ken, we greatly value your feedback and sincerely apologize for the mix-up with your order. It’s disappointing to hear about your experience, especially since you’ve enjoyed our service in the past. Our commitment to providing accurate orders and excellent hospitality is unwavering. We would appreciate the opportunity to make this right for you. Please reach out to us directly so we can address your concerns and ensure your next visit reflects the true quality of O’s Restaurant & Bar.
The restaurant staff is treated poorly by management.
Business reply on Google
Stephanie Ann, we appreciate your food review and will continue to improve to make sure everyone always has an enjoyable experience here at O's. As for the treatment of our employees, especially women...this is in reference to a social media attack from a former employee and has no truth or relevance as to how our staff is actually treated.
The food quality was poor and overpriced for the portion size.
Business reply on Google
Jman101: I am not sure you are leaving a review for the correct place. Our small pizzas are $12. So, $24 for two. Our fries are $7. So, $14 for two. At most, the total for the items mentioned would be about $42 after taxes and such. If it was indeed us, please reach out and help us understand the issue better. But from the POV, it doesn't add up. Thanks!
Poor service, incorrect meal timing, cold food, and burnt pizza.
Business reply on Google
Jim: after doing as promised following your email, we did investigate the issue. First, we'd like to thank you and your guests for dining with us. You mentioned coming a couple times each year and we appreciate those opportunities. I apologize if you feel we fell short on this one and felt the need to threaten with poor reviews that you'll share with others. In contrary to your review, the service was quite quick from the kitchen and that's why the salad/soup came along with the chicken entrees. We did review the turn-times and from the time the order was placed until it reached your table (two courses plus salad/soup) it took a total of 34 minutes. Your entire experience was closer to the hour and a half you mentioned. The image you send us was not the pizza being burnt, but rather a piece of burnt cheese from the over that stuck to the bottom of your pizza. We do apologize for that. And, yes, our daytime bartender also serves table because the bar is quiet on Saturday afternoons. In ending, I'd like to mention again that we value each opportunity you choose to dine with us and regret that you feel we fell short. I did just want to add some context to your review as these do hold
The food served was spoiled and contained a hair.
Business reply on Google
We appreciate your feedback, Re, and we're truly sorry to hear about your experience. It's disappointing to know that the roast beef and Turkey Cobb salad did not meet your standards. While you were here, you mentioned the avocado and asked for that to be replaced. Which we did! We didn't receive any feedback on the roast beef which we cook in-house 3-4 times each week. And we also weren't made aware of any objects found in your food. We take food quality seriously, these comments will help us address these issues. Please, always let us know when you're here so we can make things right immediately. Thank you for bringing this to our attention and we hope to have you back in the future
Poor food quality and unhelpful management response to order issues.
Business reply on Google
Lo K, we sincerely apologize for the experience you had with your order. After talking with our newly hired front counter staff, they told us that they tried to close the box on a pizza that was made too big. This caused the pizza to fold over. Pleas let us know when you're in again and we'll replace it! Thank you for the opportunity and we hope to get a chance to make it right, soon!
Staff member was rude and failed to correct an order error.
Business reply on Google
Jennifer, we sincerely apologize for the experience you had during your recent order. Your feedback is invaluable, and we understand how frustrating it can be when expectations aren't met, especially after reaching out for assistance. We did discuss this issue with the person handling the phones, and while feeling overwhelmed due to being shorthanded that night, it was not an excuse for her reaction/response to the issue. We will all work better to correct these issues so that our team is better prepared to handle such issues in the future. Additionally, we do suggest calling us directly to place orders. This has many benefits including cost and order efficiency. We do offer it for convenience, but we do prefer the opportunity to take the order directly from a person versus the computer. We hope to have you back in the future so we can do a better job!
Incorrect order items received and poor food quality.
Business reply on Google
Scott, we appreciate your feedback and apologize for the mix-up with your order. We're sorry to hear about your experience and will work to improve. Thank you for letting us know.
The restaurant failed to include specified ingredients on the sandwich order.
Business reply on Google
Hi Kate, thanks for sharing your experience with us. We apologize for the disappointment you faced and we'll work on ensuring a better experience next time.
The pizza is overpriced for its size and quality.
Business reply on Google
David: Thank you for the opportunity to serve you! We did tell you the price for our TEN inch personal pizza. You left the restaurant and within minutes left a bad review. Not over the quality, but regarding the price of which you were aware. You claimed the pizza "used to be 7.00..." Unfortunately for everyone, those days of pricing are far behind us. Additionally, you rated out atmosphere and service a 1/5 but didn’t stay to experience either facets of our business. I just wanted to give a fair recap for you and everyone who may read this review so that it has some context. Thanks again!
The chicken parm and side dish were poor quality.
Business reply on Google
Dear Rob M., Thank you for taking the time to leave us a review. We're sorry to hear about your negative experience with our chicken parm. We truly appreciate your feedback and we will make sure to address this issue. We hope to have the opportunity to make it up to you on your next visit.
Poor service, loud environment, unfinished decor, and overpriced low-quality food.
Business reply on Google
Augen: Thanks for the opportunity! We appreciate it! Our patio is currently open but undergoing some renovations—obviously. Hence some of the irregular setup. The patio itself is huge and the tables are generously spaced—not sure why the noise would have been an issue. Unfortunately, there’s not much we can do about that. As far as the busser—we do have a lot of new kids and we will make sure we address this issue. When summer ends and school begins, we typically do have a lot of new/fresh faces. We will make sure they’re all properly trained to succeed! As for the prices…we’re in-line with our style of restaurant/bar. All places have increased prices with the market being the way it is…even the every day shopper at the supermarket sees these increases. As for food quality…it’s not “bar food.” And we’re sad that you think it was “awful”—but thankfully we get 90% positive feedback. We will continue to strive to keep our menu offerings consistently delicious and always continue to work to improve.
Food was undercooked and served with raw chicken.
Business reply on Google
Good Afternoon, Susan! First, thank you for the opportunity and for choosing us for your takeout dinner last night. My name is John, I am the GM here at O’s and part of the family that has owned the business for four decades. I also took your order over the phone for this particular order. During this call, I did explain to you, when you asked for your fries to be well done, that they would not arrive “crispy.” No matter what we do our how long we cook our fries, they won’t make it to your home crispy. We use uncoated steak fries and have for years. They just don’t travel well. Our Philly Steak Eggrolls are the same as they have been for years, too. Nothing has changed…product wise. Now, you did start your review off by saying things are too expensive. And while I agree that prices are elevated …so are ours. Our cost of goods, cost of utility, cost of occupancy, and cost of labor…all up. So, naturally, the menu costs will see an increase. It’s necessary to remain in business. Speaking of the business, you claim it is going “downhill…” but that’s quite the opposite. We’ve seen a significant increase in business and our reviews are doing well, too. Again, I do appreciate the opportun
Staff provided incorrect order and misrepresented menu items to the customer.
Business reply on Google
Dear Rayne, Thank you for taking the time to share your feedback. We sincerely apologize for the mix-up with your order and for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Poor service, loud music, and improperly cooked steak.
Business reply on Google
Hailey: We are continually growing and evolving and Mother's Day was a HUGE hit! Next year we will prepare even more to try and make sure 100% of our guests lease satisfied!
Restaurant refused to deliver to a previously serviced address
Business reply on Google
Lewis: We apologize that the third party platform you used allowed you to order delivery from us. It is indeed out of our range. As far as pricing, we are doing the best we can and were the last local restaurant to raise our prices. Unfortunately, we feel the same increases when making purchases.
Poor food quality, high prices, and missing order items.
Business reply on Google
Jessica: Thank you for the opportunity and for giving us a try--again! You apparently have dined with us previous to this experience and enjoyed what we have to offer. It was a bit surprising that you came to multiple forms of social media to voice your negative opinion (which you're entitled to)...versus contacting us directly. But that happens a lot...the good experiences don't warrant good reviews, but the bad experiences require extensive action to share that experience. Luckily for us, we've been able to keep those negative experiences to a minimum over the past 35-years and maintain a positive standing in customer reviews--or at least work with customers to fix them. You dissatisfaction seems to come from our pricing increase. Because, while the menu has been updated, many of the previous items still remain. And the Buffalo Bites are no different than before. To say the new menu "sucks" when you've only ordered from it once, and got items from the previous menu....it seems as though the new food options aren't what concerns you... You aren't the only person upset with the increases...but as we explain to everyone: Just as your utilities, gas, food and other prices for good ha
Pasta dishes were flavorless and had small portion sizes.
The chicken steak wrap contained an insufficient amount of chicken.
Business reply on Google
Stacey, Sorry for the experience you had with your wrap. You've been coming here since 2004, that is a long time and for this being your first bad experience I think we did pretty well over the past seventeen years. Prices are extremely high as you know and that is if I can even get items in. I don't understand what you mean with stating "undesirable Changes" . If you care to talk or elaborate please fell free to call me . John Owner