OAK Fitness
🏋️ Fitness & Gyms · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of staff presence and poor communication regarding facility access
Business reply on Google
Hi Bree, this is the first of hearing from you. Seems you’re an outlier having a hard time getting ahold of someone on staff. Monday-Friday 5am-8pm we have desk staff and Saturday and Sunday we are staffed too and we have a phone line you can call. None of the staff have heard from you and the comment about parking is false. This review seems full of misleading information because I park on the street everyday and we have a wonder relationship with our neighbors with parking but if you’d reached out and talked to staff we could told you this. Wish you the best.
Staff member was rude and hung up during a rate inquiry.
Business reply on Google
Hi Bimpe, this seems very odd. What time of the day and day of the week did you call so I can ensure this never happens again? We had to let a staff member go recently and I’m wondering if this is who you encountered? I would love to have you come into the club and I can give you the VIP treatment if you’re interested?
Gym refused to cancel membership and continued charging after move
Business reply on Google
Ethan this is the owner. Who did you speak with? I can make this right because it sounds like it was mishandled by one of the staff. I’m sorry but I will text you because this is the first I’ve heard about this.
Gym is closed despite advertising twenty-four hour access
Business reply on Google
Hi Gilbert, we are 24 hours for members only. We lock our gates when we are not staffed. Sorry for the inconvenience and wish you would have reached out first. If you’d like to come back I can compensate you for your inconvenience. Thanks for the feedback
Staff exhibited discriminatory behavior and refused to assist non-English speaking…
Business reply on Google
Hi Milena, this is very disturbing to me being the owner. We are very inclusive of everyone and I am actually dating someone from Latin America so I can assure you we are not racist. If you’d like I would love to give you some free sessions in our recovery room with cold plunge, infrared sauna, and norma tech compression sleeves if you’d like? I would love to talk more in person and I can speak to the employees you encountered to make sure you feel comfortable if you’d ever like to come back.
Inadequate amenities, insufficient equipment, and poor hygiene standards.
Business reply on Google
Swag Mode G this is very disappointing to read. We have 5 incline benches that are fully adjustable and people usually lean them up against the walls. On the shelves behind the desk we have over 12 spray bottles with cleaning solutions as well as maids that come twice a week. Staff cleans at the start and end of every shift. We have Keiser equipment which is some of the most expensive equipment on the market and if you look through our IG or look at some of the other reviews of long time members we are constantly putting money back into the club via equipment, paint, saunas, InBody scanners, cold plunge, new roof, AC, etc. I like being told any issues so I can address them instead of reading them on here when the staff loves talking to anyone who shows any concerns. Did you ask anyone for directions or help since you had such a bad experience? Seems like a lot of effort to write this. I feel like a lot of these issues could have been resolved by attempting to talk to staff or myself. Considering the price I feel like it’s more than fair with the area and price for rent. Our reviews help our small business tremendously and I’m grateful for so many great reviews we have and I’m very
The owner is rude and the facility lacks equipment updates.
Business reply on Google
David, we looked you up in our computer system and see you have never been inside our health club. We update our equipment every 3 months and just placed and order for 5 more pieces of equipment getting installed this summer.
Gym was inaccessible during scheduled operating hours
Business reply on Google
Sergio how did you arrange time to see the gym? I have not gotten any email or message from you and this is the first I’ve heard from you. We are 24/7 for members only. Our staffed hours today are from noon-4pm. This seems like a misunderstanding. Please reach back out so I can try and make your experience more enjoyable.