Oak Street Health Roosevelt Primary Care Clinic
🩺 Health & Wellness · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
poor communication and failure to provide necessary medical supplies and services
Business reply on Google
Hello, thank you for taking the time to share your experience with us. Oak Street Health's mission is to deliver an unmatched patient experience. Can you please contact us at (866) 983-3450 so we can learn more?
Staff failed to refill diabetes medication causing a lapse in treatment.
Business reply on Google
Hi Ida, thanks for sharing. We would like a chance to learn more about your experience and see if we can address your concerns. Please give us a call at (866) 983-3450 when it’s convenient for you.
clinic fails to return calls and process prescription requests
Business reply on Google
Hello, thank you for taking the time to share your experience with us. Our goal at Oak Street Health is to deliver an unmatched patient experience. We'd like to hear from you and we've tried to reach you but unfortunately, we have been unsuccessful. If you'd like to speak with a teammate, please give us a callback.
Staff members had difficulty communicating effectively in English.
Business reply on Google
Thank you for taking the time to leave a review of your recent visit to Oak Street Health. We're always looking for ways to improve. Please call us at (866) 983-3450 if you'd like to share more details. We'd like to hear more about your experience so we can make your next visit even better.
Counter staff treated the patient rudely during a blood test visit.
Doctor refused to treat patient due to age and disability discrimination
Excessive wait time and failure to address the patient's primary concern.
The clinic environment felt impersonal and overly focused on sales.
clinic refused medication request and staff exhibited judgmental behavior
Business reply on Google
Hello, thank you for taking the time to share your experience with us. Oak Street Health’s mission is to deliver an unmatched patient experience. Can you please contact us at (866) 983-3450 so we can learn more?
clinic failed to process medication refill request for three days
Business reply on Google
Hello! Oak Street Health’s mission is to deliver an unmatched patient experience. We’re happy to hear that a teammate was able to reach you and help you make an action plan. Please contact us at (866) 983-3450 if you need any further assistance.
Call center communication issues and lack of same day appointments
Business reply on Google
Hi, we understand that your time is valuable, and appreciate your taking the time to review us. If you would like to discuss this further, Please reach out to us at (866) 983-3450.
inefficient call center routing and repetitive information requests
clinic staff failed to coordinate treatment and process necessary prescriptions
Clinic staff failed to answer urgent calls regarding a patient.