Oceans 11 RV Rentals
🚙 Rental Cars · Harbor City
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsafe vehicle provided and failure to refund deposit and repair costs.
Company used fake registration, unauthorized fees, and withheld deposit.
Business reply on Google
This is completely not true. We sent you a copy of the physical registration of the RV. When you asked for it and you cause damage to the rv, the price to fix the damage was far more than the amount of deposits, you have coming back to you,
RV was dirty, broken, and owner withheld deposit and lied.
RV provided was dirty, broken, and had faulty brake lights.
Hidden fees, mechanical failures, and partial refund of security deposit.
The business failed to provide the reserved RV and withheld the deposit.
Unsanitary vehicle provided and partial security deposit withheld without explanation
Theft and physical assault occurred at the RV park.
Business reply on Google
Oceans 12 RV park is owned by Stewart the old owner of ocean's 11 he sold it about 2 years ago. Oceans 12 is great people and no problems there ar all. Please take down your review I know they renamed ocean's eleven to pacific r v park
RV had bugs and company withheld deposit after providing smaller vehicle
unjustified security deposit deductions and delayed refund processing
The business charged undisclosed hidden fees deducted from the security deposit.
The RV provided was dirty, unsanitary, and in poor condition.
Reservation cancelled by company one week before scheduled trip
Business reply on Google
Ron. You called last week and we told you we were completely sold out during the dates you need due to the pandemic that we did have smaller ones but you said no. We are not in business to turn down customers with 54 RVs in our fleet. Even though we were unable to help you we hope your trip goes well the only places I can recommend is cruise America or El Monte RV good luck and safe travels
RV was in disrepair and deposit was not returned after breakdown
Company provided incomplete booking details and an uncleaned RV tank.
RV unit was dirty, broken, and contained black mold.
Business reply on Google
Miss Langle. Are you sure you have the right company we don't supply towels and we can't find a contract in your name can you please check into it and tell us we're ocean's 11RV rental in Wilmington California.
Reservation cancelled after deposit was paid
Business reply on Google
This is another 1 of 12 fake reviews that were done by the same person Paul Denino to hurt our company. He lied to us about all his information and that's the reason why he did not get the RV. As you can see they are all done a couple of days apart. What was done is that he applied for different email addresses opened up google accounts and wrote these reviews. Please consider we have been with Google for years and our reviews and reputation was almost perfect.
Excessive hidden fees and poor maintenance of the rental vehicle.
Business reply on Google
I am truly amazed that they let fake people like yourself post to hurt a business reputation we look back the last 8 months for your name and you've never rented from here our price is 0.45 cents a mile for all our units we have after the first 100 miles free I can see you've never done a review before please call us my name is Stewart and I would love to find out who you are or what you're all about
The rental vehicle provided was in poor condition.
Business reply on Google
This is a fake review on an account that was just set out for this review the reason why I'm saying this is because there's only two reviews. One is a good review the other one is done by Mark maccora a visual effects entertainment person that is down on his luck and trying to collect money from something 3 years ago and a different company.. Ocean's 11 RV rental does everything possible to keep their customers happy. Ocean's 11 RV will also always answer and repost a response
RV equipment was faulty and emergency support was completely unavailable.