Ocotillo Restaurant
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant overcharged for wine and refused to adjust the bill.
Business reply on Google
I’m very sorry about your experience with us at Ocotillo Restaurant. This is not how we want our guests to feel when dining with us. I will ensure the manager and staff know about these issues, and we will use it as an opportunity for retraining. We hope that you will consider giving us another chance to impress you in the future. Thank you for taking the time to let us know about this.
excessive wait time for food service
Business reply on Google
I’m very sorry about your experience with us. This is not how we want our guests to feel when dining with us. I will ensure the manager and staff know about these issues, and we will use it as an opportunity for retraining. We hope that you will consider giving us another chance to impress you in the future. Thank you for taking the time to let us know about this.
Poor service, dirty seating area, and incorrect food order.
Business reply on Google
I’m very sorry about your experience with us. This is not how we want our guests to feel when dining with us. I will ensure the manager and staff know about these issues, and we will use it as an opportunity for retraining. We hope that you will consider giving us another chance to impress you in the future. Thank you for taking the time to let us know about this.
Inadequate seating arrangements and unhelpful staff during brunch reservation.
Business reply on Google
Kelly, I’m very sorry about your experience with us. This is not how we want our guests to feel when dining with us. I will ensure the manager and staff know about these issues, and we will use it as an opportunity for retraining. We hope that you will consider giving us another chance to impress you in the future. Thank you for taking the time to let us know about this.
Server discarded unfinished food without asking the customer
Business reply on Google
I’m very sorry about your experience with us. This is not how we want our guests to feel when dining with us. I will ensure the manager and staff know about these issues, and we will use it as an opportunity for retraining. We hope that you will consider giving us another chance to impress you in the future. Thank you for taking the time to let us know about this.
The food dishes lacked flavor or were excessively spicy.
discriminatory service and lack of staff attention during birthday meal
Restaurant failed to fulfill food orders for a large party
a cat was observed inside the restaurant dining area
The beef ribs served were mostly bone, gristle, and fat.
Poor service and cold food quality at the restaurant.
Business reply on Google
Tess. Let me make it up to you. I would like to hear more and understand who your server was so we can address the issue with her. Thank you. Walter 213 377 4480
Slow service and unsanitary water served at the restaurant
The restaurant staff provided inattentive and unprofessional service throughout the meal.
Business reply on Google
JR, We are sorry to hear about this experience. Please reach out with the time and date of your visit, as well as the name the reservation was under, if possible. We would like to look further into this, and then see if we can have you in for a return visit, maybe to try our brunch or happy hour. Best, Brendan [email protected]
Slow service and lack of attention from staff during dinner.
Long wait times and unavailability of ordered menu items.
Incorrect orders, slow service, and uncomfortable seating for large groups.
Business reply on Google
Manisha, We do hope you try us again. Please reach out when you plan your next visit. [email protected]
Long wait times for seating, service, and drinks.
The halibut and oxtail dishes were dry and lacked flavor.
Poor service, incorrect seating, and low quality food on Valentine's Day.
Poor food quality and unprofessional, unmotivated service staff.