OfficeMax
🎬 Entertainment · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Store opened late and staff failed to provide customer assistance.
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at [email protected]. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
staff refused to guide customer to the requested product location
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to [email protected]. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Insufficient staffing leads to long wait times for printing services.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to address the concern ASAP. Please kindly send us an e-mail to [email protected] with your phone number, the store's location, and the review. Thanks, Paige :)
staff refused to print legal documents in color
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to [email protected]. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Customer overcharged for item and denied assistance by rude staff
Business reply on Google
Thank you for bringing this to our attention. Please accept our sincere apologies for having let you down. I would like to send your feedback to the appropriate team so that this can be addressed properly. Kindly send us an email to [email protected] with your phone number, receipt, store's location, and Google Review. Thanks, Paige :)
Store lacks shipping supplies and staff was unhelpful
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the negative experience you have encountered at our location. I would like to send your concern to the appropriate team so that this can be addressed properly. Kindly send us an email to [email protected] with your phone number, store, and google review. Thanks, Paige
In-store prices are significantly higher than online prices.
The store failed to cut the poster to the correct size.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to [email protected] with the following: your contact name, phone number, store location, and Google Review.
Staff failed to assist the customer with their needs.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to make things right. Please kindly send us an e-mail to [email protected] with your phone number, the store’s location, the review, and a brief Summary of the complaint. Thanks, Paige :)
Staff member removed paper from display printers preventing product testing.
Business reply on Google
Hi Brian, Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to [email protected]. Please provide the store # in the subject line along with your contact information and these details. We are here to help! -Emma
Staff refused to pack and ship equipment as instructed by carrier
The store prices are significantly higher than competitors.
printing orders are frequently lost or completed with poor quality
Staff printed excessive pages without confirming the document length with customer.
Understaffed location with unknowledgeable employees and broken printing equipment.
Staff provided incorrect store hours and unhelpful product assistance.
Staff member was unhelpful and distracted by a phone call.
Staff failed to notify customer and displayed unprofessional behavior.
Cashier was rude and unprofessional regarding a billing error.