Oh My Nails!

Business reply on Google

Thank you for sharing this with us, and especially for being a returning client. We’re very sorry this appointment felt uncomfortable — that is not the experience we want any of our clients to have. We take concerns about e-file technique very seriously and would like to look into this appointment further. Unfortunately, we’re unable to identify your client profile from the name on this review. Please reach out to the salon directly with the name and date of your appointment so our management team can review what happened and follow up with you personally. We truly appreciate that you’ve had positive experiences with our other artists and hope we have the opportunity to make this right.

Business reply on Google

Thank you for your feedback. Since your review does not reflect the service you received or the lengthy private conversation we already had, I want to clarify the situation with accurate information. You arrived with very thick, uneven product applied at home, as well as an over-filed nail plate, which required careful removal. Removal of improperly built product is never complimentary in any professional salon because it takes time, skill, and causes additional wear on tools and equipment. That is where the additional $20 came from, and this fee is clearly listed on our booking site. Your structured gel manicure took 1 hour and 45 minutes, which is the correct timeframe for this service. Almost two hours for a structured manicure is already substantial. The work was performed using proper Russian manicure protocol, clean prep, correct builder application, and the appropriate architecture for your nail type. According to the video you submitted privately, your nails still look perfect after three weeks with zero lifting, confirming the service was done correctly and safely. You reached out three weeks later not because anything went wrong — nothing did — but solely to question the

Business reply on Google

UPDATE 4/29/25 Dear M, We noticed that your review changed from 5 starts to 2 starts. Can you please specify what exactly pushed you to change your rating? Please contact us via our phone or email. We would love to hear your thoughts.💕 Dear M, Thank you so much for sharing your experience! 💕 We’re beyond thrilled to hear that you loved everything from the detailed care to the elevated vibe of our space. It means so much that we could change your perspective on getting your nails done—it’s why we do what we do! 😊 We take pride in creating a relaxing, high-quality experience with no rushing, no fumes, and no upselling—just pure pampering. Can’t wait to welcome you back soon for another round of luxe care and delicious drinks! ✨

Business reply on Google

Kylah, Your appointment was canceled because the nail artist scheduled to see you became extremely ill this morning. In fact, three of our team members are out sick after attending the same event. This is completely outside of our control, and we informed you as soon as possible. It’s also important to note that your appointment was for a gel removal from another salon, not a special occasion or full service. While every client’s time matters to us, framing this as if we casually disregarded you is misleading. We canceled because we work with humans, not robots, and sometimes emergencies happen. Our salon is known for being punctual and respectful of clients’ time—99% of appointments start on schedule, and 84% of our clients return regularly. If we were as “unprofessional” as you described, we wouldn’t be fully booked weeks in advance. It’s unfortunate that you chose to leave out the actual reason for cancellation in your review, because it paints an unfair picture. While we regret the inconvenience you experienced, misrepresenting the situation does not reflect the way we operate as a business.

Business reply on Google

Dear Angie, Thank you for your feedback. We understand your frustration, but we’d like to clarify a few important points. When you booked your appointment, you signed and agreed to our cancellation policy, which clearly states the applicable fee for missed or late-canceled appointments. In addition, we sent two reminder text messages that included the cancellation policy and the timeframe for any changes. Unfortunately, those messages were not acknowledged. We completely understand that things happen, but being unable to wake up on time is not considered a valid reason to waive the cancellation fee. As a small business, last-minute cancellations directly affect our staff and operations, which is why we have this policy in place to protect their time and income. We always strive to be transparent, and we do our best to ensure clients are well informed. We truly hope for your understanding, and we wish you all the best.

Business reply on Google

Hello Giselly, my name is Sasha, I am the owner and I was the one who talked to you at the reception. I am so sorry if my explanation came out rude, I promise there was definitely no intention to be disrespectful from my side. However, on our booking site we have detailed explanation what is included in each service that we offer, traditional polish application is not listed in the definition of the service. I understand that other salons offer traditional polish application, but unfortunately we don’t. I train all my nail technicians to safely and carefully provide extremely detailed cuticle work, that itself takes an hour for the beginner nail artist. I am very glad that you were satisfied with your service, and I am sorry we didn’t meet your expectations. You mentioned that you have to go and apply traditional polish somewhere else for an event - we will gladly cover that expense, please reach out via phone or email.

Business reply on Google

Hello Anastasia! First and most important - you were never charged any fees even though you were canceling the service 12 hours in advance. You were scheduled at 12pm on Thursday and canceled at 8pm on Wednesday (after working hours). You were fully aware of our cancellation policy (you have signed the form at the booking site with all our policies written). As I told you, we completely understand that emergencies or change of plans can happen and we will try our best to find a client to fill the spot and avoid cancellation fees. Your reaction shocked me. I was so nice to you trying to help at 9pm while trying to put my son to sleep and out of nowhere you called us a thief, fraud. I have been doing nails for the past 6 years and have never been put into the position where my hands were shaking because of all the rude and unfair messages I received from you. The level of disrespect I received from you hurt me so bad. I do not know where you have got the idea you can be so rude to someone, so yes, I had no choice but blocking you from any future interaction with my business.

Business reply on Google

Dear Yulia, you have never been at OH MY NAILS. You were asked to leave this review based on your friend's interaction with our business. And your friend was never charged any cancellation fees.

Business reply on Google

Hello Joy, let me start by apologizing that it took me so long to reply to your feedback. I was so appalled that people can just go on Google and write whatever they want that is so far away from a reality. It is so funny that you said "4 minutes late" where in fact you were 45 minutes late to the appointment that takes 60 minutes. You were the last client of the day and our top nail artist was patiently waiting for you for 30 minutes! (Even though our grace period is 15 minutes). It is important to mention that you were never charged cancellation fees.

Business reply on Google

Dancer4life DD, Thank you for taking the time to share your experience with us. We sincerely apologize for any miscommunication during your visit. We appreciate your feedback and want to clarify that we always strive to provide a warm and welcoming atmosphere. On the day of your visit, you were actually greeted by two of our team members, and we regret if there was any misunderstanding about our walk-in policy. Your feedback is valuable, and we hope for the opportunity to make your next visit more positive. Please feel free to reach out if you have any further concerns. Thank you for bringing this to our attention!