OhioHealth Urgent Care Polaris Parkway
🩺 Health & Wellness · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider displayed unprofessional behavior and recorded inaccurate information in…
Business reply on Google
Providing friendly, professional, and knowledgeable care is our top priority. We would appreciate the opportunity to discuss your feedback privately. Please reach out to us at 614-566-2220.
unexpected medical billing and lack of transparent pricing information
Business reply on Google
It’s our goal to make sure our patients know how to access the right care, at the right place, at the right time. We would like to learn more about the experience you shared while safeguarding your privacy. Could you please call our Customer Experience team at 614-566-2220?
Front desk staff ignored the patient for ten minutes.
Business reply on Google
Providing friendly, professional, and knowledgeable care is our top priority. We would appreciate the opportunity to discuss your feedback privately. Please reach out to us at 614-566-2220.
Failure to diagnose kidney infection due to inadequate medical testing
Business reply on Google
Thank you for sharing these concerns. We take this type of feedback very seriously. Please reach out to us at 614-566-2220 so we can better understand the circumstances of this experience.
Staff member was rude and refused to provide medical guidance.
Business reply on Google
Providing friendly, professional, and knowledgeable care is our top priority. We would appreciate the opportunity to discuss your feedback privately. Please reach out to us at 614-566-2220.
The facility failed to bill insurance correctly despite multiple requests.
Business reply on Google
We take experiences like these very seriously. Please call our Customer Experience team at 614-566-2220 so we can gather any additional details you would like to share privately.
Doctor refused to prescribe necessary antibiotics for a sinus infection.
Business reply on Google
We want every patient to be confident in the quality of their care and satisfied with the service of our providers. We’d appreciate the opportunity to hear more about the experience you shared while respecting your privacy. Please reach out to our Customer Experience team at 614-566-2220 so we can privately discuss your concerns.
Urgent care refused to treat patient with a broken toe
Business reply on Google
Every patient and visitor to OhioHealth should always feel welcomed by our team. Please reach out to us at 614-566-2220. We’d like to hear more about the experience you shared.
Urgent care facility refused service due to appointment-only policy
Business reply on Google
Every patient and visitor to OhioHealth should always feel welcomed by our team. Please reach out to us at 614-566-2220. We’d like to hear more about the experience you shared.
Inaccurate website information regarding walk-in availability at urgent care location.
Business reply on Google
We take experiences like these very seriously. Please call our Customer Experience team at 614-566-2220 so we can gather any additional details you would like to share privately.
Excessive wait times and refusal to see patients with urgent needs.
Business reply on Google
Providing a positive experience to every patient and visitor is important to us. We would like to better understand the experience you shared so we can address the concerns you have. Please call our Customer Experience team at 614-566-2220 so we can respectfully and privately get more detail.
Staff refused to see patient despite scheduling an appointment at location.
Business reply on Google
Providing friendly, professional, and knowledgeable care is our top priority. We would appreciate the opportunity to discuss your feedback privately. Please reach out to us at 614-566-2220.
Negligent medical care led to worsened condition and inaccurate medical records.
Business reply on Google
We take experiences like these very seriously. Please call our Customer Experience team at 614-566-2220 so we can gather any additional details you would like to share privately.
Staff member was rude and unhelpful regarding x-ray results.
Business reply on Google
Providing friendly, professional, and knowledgeable care is our top priority. We would appreciate the opportunity to discuss your feedback privately. Please reach out to us at 614-566-2220.
Patient received inadequate care for a dog bite injury.
Business reply on Google
We appreciate your taking the time to leave a review. Providing the best possible care is always our top priority, and we'd like to understand more about the experience you shared. Please reach out to us at 614-566-2220. We look forward to hearing from you.
Urgent care facility refused treatment for a bleeding injury.
Business reply on Google
We appreciate your taking the time to leave a review. Providing the best possible care is always our top priority, and we'd like to understand more about the experience you shared. Please reach out to us at 614-566-2220. We look forward to hearing from you.
Medical procedure caused ear injury and worsened existing symptoms.
Business reply on Google
Thank you for sharing these concerns. We take this type of feedback very seriously. Please reach out to us at 614-566-2220 so we can better understand the circumstances of this experience.
Urgent care refused to treat patient experiencing a severe asthma attack.
Business reply on Google
We take experiences like these very seriously. Please call our Customer Experience team at (614) 566.9375 so we can gather any additional details you would like to share privately.
Provider was dismissive and failed to review patient medical history.
Business reply on Google
We want every patient to be confident in the quality of their care and satisfied with the service of our providers. We’d appreciate the opportunity to hear more about the experience you shared while respecting your privacy. Please reach out to our Customer Experience team at (614) 566.9375 so we can privately discuss your concerns.
Excessive billing for a short visit with no financial assistance options.