Olmos Nail & Spa
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer waited thirty minutes past appointment time and received expired soda.
Staff member exhibited unprofessional behavior and discriminatory conduct toward a…
Business reply on Google
We’re truly sorry to hear that your experience didn’t meet your expectations. However, we’d like to share our side so things are clear and fair to everyone. Our technician spent over two hours carefully working on the requested design and did his best to achieve the look based on the photo provided. Unfortunately, the exact design could not be fully replicated, as many Pinterest or online images are heavily edited or use techniques that don’t reflect real-life results. Despite that, he completed the work to about 90% accuracy, showing patience and professionalism throughout the process. During the service, the client was extremely particular about every small detail and repeatedly mentioned that because she was paying, it must be identical to the photo. Our staff continued to stay polite and respectful, even when it became clear that the client was unhappy. We always welcome feedback and strive to make every client happy, but we also ask for mutual respect and understanding. Our team works hard to provide quality service for everyone, regardless of background, and we’re proud of our professionalism and fairness.
Nails were shaped unevenly and staff was dismissive and unprofessional.
Business reply on Google
Dear Tiff Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet your expectations. Your feedback is invaluable, and we truly regret that you left feeling disappointed. Providing excellent service and ensuring our customers feel comfortable and heard is our top priority, and we’re sorry that we fell short this time. We appreciate your past visits and your support, and we would love the opportunity to make things right. Please feel free to reach out to us directly, as we want to ensure every customer leaves our salon feeling happy and valued. Best regards, Olmos Nail & Spa
unsanitized tools caused cuts and potential infection risk
Business reply on Google
Dear Nancy, Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us improve. While we’re glad you were happy with the final look of your nails, we’re very sorry to hear that you felt uncomfortable with the sanitation and safety during your visit. The well-being of our customers is our top priority, and we take your concerns seriously. We will be reviewing our sanitation procedures to ensure that every client feels safe and comfortable. If you’re open to it, we’d love the opportunity to make things right. Please feel free to reach out to us directly. Best regards, Olmos Nail & Spa
Nail technician caused physical injury and provided poor quality acrylic application.
Business reply on Google
Dear P We sincerely appreciate you taking the time to share your experience with us. We’re truly sorry that your visit did not meet your expectations and that you left feeling disappointed. Your time, comfort, and satisfaction are very important to us, and we regret that we fell short in providing the service you deserved. Please know that we take your feedback seriously and will be reviewing this matter to ensure better experiences for our customers in the future. If you would be open to it, we would love the opportunity to make things right. Please feel free to reach out to us directly. Best regards, Olmos Nail & Spa
Poor service quality, unprofessional staff behavior, and premature nail polish chipping.
Business reply on Google
Sorry for your experience, we're here to fix whatever customers may have issues.
Technician failed to perform requested nail design correctly
The staff member was rude and disrespectful to the customer.
Business reply on Google
Sorry for your experience , please trying us one more time with new management
The salon is unsanitary and the nail service was poor quality.
Business reply on Google
Sorry for your experience, under new management and want you back to try us again
Technician damaged natural nails during acrylic removal process.
The technician failed to shape or cut the customer's toenails.
Staff performed poor service and overcharged for the manicure and pedicure.
Poor quality acrylic nails and lack of salon cleanliness.
Customer alleges racial discrimination after being denied service.
Poor quality pedicure with uneven polish and improper application technique.
Staff caused a toe injury leading to a painful infection.
The salon failed to honor a scheduled appointment time.
Technician used improper tools and was distracted by personal phone calls.
poor pedicure quality and sloppy nail polish application
Customer was turned away due to staff being too busy