💅 Beauty & Spa · San Antonio
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
Incomplete manicure service and long wait times due to understaffing.
Business reply on Google
Hi there first of all, we sincerely apologize for any shortcomings in our service to you. Perhaps I misunderstood you because you only mentioned removing the acrylic nails from your real nails and didn't mention the Manicure service.( Manicure is included with cutting cuticles nail polish and hand massage) I also asked you twice to make sure I was following your instructions, but it's possible I misinterpreted your meaning. I hope you understand and forgive us for what happened. I hope you’re forgive us I am growing and I appreciate your feedback, which helps us to continuously improve our services. I’m looking forward to see you again We’re here for you Omani nail spa
Technician provided poor service, excessive heat, and low quality polish application.
Business reply on Google
First of all, I sincerely apologize for the issues you experienced with our service. Please accept my apology; we will address and rectify all the problems you pointed out. I am truly grateful to you for bringing these errors to our attention. Furthermore, you are welcome to return at any time, and we will refund half of your payment. Here is my phone number—please feel free to message me whenever you like; I look forward to hearing from you Tracy 2109007988 Please contact me anytime And accept my apologies I appreciate for your business
Staff overcharged for services and acted rudely toward the customer.
Business reply on Google
First of all I sincerely apologize to you about you said we were raising ours voice to you - but we do not over charge that a reason make you not happy with your that ours Sevice - polish change for toes nail finger nail is $20 for both …10$for each you’re correct - but you want we do toes nail too it’s changed $20 for both ..$10for each Thấy why totally is $40
Customer developed an infection following a nail procedure and received poor service.
Business reply on Google
Hi J i am really sorry about the incident with your toenail infection but can you tell me if you went to my nail salon or to another nail salon… I do not want to shirk responsibility . and if you went to my salon can you tell me what day you went and who was the man or woman who did your feet i need to find out and to tell my staff to do better so that this doesn’t happen again Omani nail spa U can text my phone number is 2109007988 Tracy
Incomplete pedicure service with poor shaping and painting
Shellac manicure lifted prematurely and service felt rushed and pushy