Omni Dallas Hotel
🏨 Hotels & Travel · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel rooms were dirty and guests experienced key card access issues
Valet parking fees are excessively high for short durations.
Unsanitary room conditions and presence of vomit in common areas.
Housekeeping ignored late checkout agreement and forced early departure
Server provided incorrect allergen information regarding nuts in dessert
Hotel staff member was rude and unhelpful with technical issues.
Poor elevator wait times, unhygienic facilities, and unprofessional staff service.
Hotel room had dust, moldy coffee machine, and duplicate valet charges.
Excessive noise from street racing in the nearby parking garage.
Long check-in delays and incorrect billing for promised room credit.
Business reply on Google
We’re sorry to hear about your experience, Krystina. We appreciate your feedback and understand the importance of smooth service. Your comments will be shared with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope for the opportunity to serve you better in the future.
Delayed valet service and unresolved technical issues caused significant inconvenience.
Hotel security guard caused the guest to be arrested by police.
Room was not ready at check-in and staff was unhelpful.
Business reply on Google
We sincerely apologize for the experience you had during your check-in. Your feedback is important, and we’re addressing this with our team to ensure better service in the future. Thank you for sharing your thoughts, and we hope to provide a much improved experience next time.
Unauthorized charges placed on personal credit card for group rooms
High costs for parking and internet with unhelpful hotel staff.
Business reply on Google
We’re truly sorry to hear about your experience, Evans. Your feedback is invaluable, and we take it seriously. We strive to provide excellent service and amenities, and it’s clear we fell short. Thank you for sharing your thoughts, as they help us improve our offerings for future guests.
hotel failed to provide adequate parking for guest trailer
Parking validation issues, payment system failures, and unreliable internet service.
Business reply on Google
We're truly sorry to hear about your experience, Josh. Your feedback regarding the parking issue, Wi-Fi reliability, and customer service is invaluable. We take these matters seriously and will address them with our team to ensure improvements. Thank you for sharing your thoughts with us.
Hotel lacks microwave access and staff provided rude customer service.
Business reply on Google
We’re sorry to hear about your experience, Jonneeblaze. Your feedback on the service and amenities is important to us, and we will address it with our team. We aim to provide a better experience for all guests. Thank you for sharing your thoughts.
Double billing, poor room maintenance, and unresolved refund request.
hotel failed to return incidental deposit after two months
Business reply on Google
Thank you for sharing your feedback. We are truly sorry to hear about the challenges you experienced during your stay and for the delay in receiving your refund. That’s not the kind of impression we ever want to leave, and we completely understand how frustrating this must have been. Please know that we take your concerns seriously and want to make it right. Our team would like the chance to review your stay details and help resolve the refund issue as quickly as possible. When you have a moment, please reach out to us directly at [email protected] so we can assist you personally. We appreciate you bringing this to our attention and giving us the opportunity to regain your trust.