On Charcoal: Colombian Restaurant
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Small portion sizes and poor quality of meat served.
Food was undercooked and flavorless with poor portioning and rude service.
A cockroach was found on the dining table.
Business reply on Google
Hi Ms.Yaritza, We believe you left this review for the wrong restaurant, could you please rectify if it was us? We have not had any situation such as the one you are the describing nor do we have a female manager on our team. Could you please edit your review with information such as photos, names of the server or manager, or the name of the plates that you ordered so that we can investigate? Alternatively you can reach out to us directly at 215-613-8934 and ask for David. We would love to resolve the situation so that our reviews are accurate. Thank you! Edit: The tables and floor tiles in the picture you uploaded are not us. -On Charcoal
The restaurant failed to include a side dish in the order.
Business reply on Google
We’re really sorry for the missing side — that’s definitely not the experience we want to give. Thank you for pointing it out, and we’ll be working with our team to make sure this doesn’t happen again. -On Charcoal-
Waiter reheated cold steak in a microwave instead of the grill.
Business reply on Google
Good Afternoon Mr.Richiez, Your server here. I am sorry you had this experience as this is not what we aim to provide. As a partial owner I always try to provide the highest quality service. I apologize if at any point you felt I displayed attitude. I was definitely surprised to hear that the food was cold, since it had just come off the grill, however that dissatisfaction was not displayed towards you. I can also personally assure you that the steak went back on the grill and at no point went inside a microwave. We'd appreciate a second chance if you'd allow us. Have a fantastic night and stay safe. -On Charcoal team
Rude staff, overcooked food, and incorrect billing charges.
Restaurant failed to include ordered rice and charged extra for delivery
customers experienced severe food poisoning after eating at the restaurant
The restaurant staff provides discriminatory service to non-Hispanic customers.
restaurant charged full price for incomplete meal and refused manager access
The food served was bland and had poor texture.
The owner displayed a rude and unprofessional attitude toward the customer.
Rude staff and dry, overpriced cake in the bakery department.
Food contained bones and was spoiled causing illness.
Incorrect order items, long wait time, and cold food delivery.
Inaccurate cuisine labeling, long wait times, and poor food quality.
The restaurant served raw meat and refused to provide a refund.
Excessive delivery delay and unprofessional staff behavior.