One Paseo Living
🛒 Retail & Products · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Leasing office staff exhibited discriminatory and verbally abusive behavior toward a…
Business reply on Google
Hello Dee Monet, I would really appreciate the chance to sit down with you or discuss over the phone your experience in the leasing office. We want all who walk into the office to be treated with kindness and respect so to hear this was not the case for you is deeply upsetting. My name is Shaina and I am the Community Manager; can you reach out to me directly to provide more feedback about your recent interaction ([email protected])? Thank you!
security deposit has not been returned after three weeks
Business reply on Google
I’m so sorry for the frustration this delay has caused. Please know we don’t use deposits for business purposes refunds are processed per state law after move-out. I’d be glad to review your file right away to confirm the status of your refund. A member of our team will be contacting you directly.
Management unresponsive to resident assault and poor maintenance of building facilities
Business reply on Google
Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. We have had several conversations regarding your concerns, and I’m disappointed to hear that you felt they weren’t adequately addressed. I want to clarify that I take resident concerns seriously and have always done my best to support our community. I actively work behind the scenes to plan our events and am present during them often personally serving residents at the dessert bar alongside our team. Many residents have expressed appreciation for these efforts, and I’m proud of the teamwork we put into creating a welcoming and enjoyable environment. That said, I understand that not every experience is the same, and I respect your perspective. We appreciate the shoutouts to Dan, Bernard, and Mark our team is committed to doing their best every day. While I regret that your time here didn’t meet your expectations, we wish you the very best in your new home. Sincerely, Theresa Barr Community Manager One Paseo Living
Poor building management and excessive fees for residents
Business reply on Google
Bradie Ellias - I'm so sorry to hear your experience didn't meet your expectations (or our standards), I will be reaching out to you directly to discuss your concerns. Thanks for the valuable feedback. I can also be reached directly at [email protected]. Sincerely, Theresa Barr -General Manager
Gym equipment repairs are delayed for several weeks.
Business reply on Google
Hi Joe- Thank you for review and feedback. The gym equipment parts have been ordered. Unfortunately most of the parts have been discontinued and we can only purchase from out of the country. No local vendors carry the parts. I sincerely apologize for the inconvenience and the frustration. Gym equipment has been budgeted for replacement next year :)
Management imposes unfair move-out charges and ignores tenant communication.
Business reply on Google
Sophia Rickard - I'm so sorry to hear your experience didn't meet your expectations (or our standards), Move out charges are based on the move out condition of your apartment. I would be more than happy to review with you in detail. Please reach out to me at [email protected]. Thanks for the valuable feedback. Sincerely, Theresa M. Barr General Manager
Poor apartment layout causes insufficient natural light and excessive noise issues.
Business reply on Google
Hi Cam - we regret to hear you were displeased with your recent experience at One Paseo Living. Cam - we regret to hear your experience with us wasn't more positive. OK if we get in touch directly to get some more details?
Business refuses cash payments and misrepresents its geographic location.
Business reply on Google
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excessive noise and poor apartment build quality with malfunctioning appliances.
Business reply on Google
J M, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (858) 348-8686 at your earliest convenience and we will do our best to resolve this with you.
excessive noise transmission between apartment floors
Business reply on Google
Hi Tory, we regret to hear that you are displeased with your recent experience with us. We could not substantiate your noise claims. We are pleased that we were able to come to an agreeable outcome with you. As always, please feel free to contact us directly.
Poor management, unresponsive communication, and unsafe gym equipment.
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We take pride in ensuring an enjoyable experience for all within our community and having courtesy patrol 24 hours certianly helps ensure quiet enjoyment for our resdinets. We have recently installed a brand new, top of the line coffee machine that has recieved overwhelmingly positive feedback. We would love to learn more about your gym expereince as all machines are routinely serviced and all equipment is top of the line. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 348-8686 so we can work towards a resolution. We look forward to hearing from you.
Staff member provided discriminatory service and failed to show requested unit.
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Excessive noise levels and unresponsive leasing office staff.
Business reply on Google
Emily Drouin, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would love to take the time to sit down with you and discuss the concerns you have discussed within this review. Please feel free to reach out to me at [email protected] or (858)348-8686. we strive for 100% satisfaction, and we regret to find out that this was not the case.
Apartment units have poor lighting, obstructed views, and confusing building layout.
Business reply on Google
We are disappointed to hear that you did not have a more positive experience with us at One Paseo Living. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future.
Poor building construction, mold issues, noise disturbances, and inaccessible amenities.
Business reply on Google
Hi J M, I am the new Community Manager here at One Paseo Living and would like the opportunity to discuss your review should the items mentioned still be of concern. We have implemented many new ways to prevent a number of the concerns mentioned and eagerly await the reopening of amenities closed due to COVID-19 we well. Please reach out to me, Kimberly Carpenter, at 858-348-8686 when you have a moment. Thank you!
Staff appeared unwelcoming and rude toward the customer's young child.
Business reply on Google
Crystal Turner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (858) 348-8686.
Poor management, safety concerns, and unsanitary living conditions in apartment complex.
Business reply on Google
Anna Silva, we work hard to provide a fantastic experience to everyone and while we adhered to the state mandated rules for resident and team health during COVID19, we understand it can also be frustrating. We are sorry to hear your experience was not what you had hoped for but appreciate your feedback. Best, The One Paseo Living team
Excessive noise from construction and restrictive amenity access policies.
Business reply on Google
Aa B, we truly appreciate your honest feedback. It is a struggle to adjust to life in COVID19 and limited access to indoor spaces but please know we are just as eager to have these spaces reopened with full use as intended! We would like to discuss your feedback regarding concern further but are unable to identify you in our resident directory. At your convenience, please reach out to our leasing office. Thank you, The One Paseo Living team
Inadequate closet space, construction noise, and lack of dog-friendly landscaping.
Business reply on Google
Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with the closet space. We do offer other floor plans with large walk-in closets with more hanging/shelf space. We would love the opportunity to tour you through once more. We hope to see you soon! Thank you, One Paseo Living Team