OneSpotMD Primary and Urgent Care
🩺 Health & Wellness · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
lack of billing transparency and restrictive medication refill policies
Provider was judgmental and failed to follow up on patient care.
billing department failed to correct claim information for insurance processing
Unattended front desk and rude staff member during urgent care visit
Business reply on Google
This review does not reflect our urgent care. We operate two urgent care clinics, and it is surprising to see nearly identical claims that nurses were asleep at both locations at the same time. We do not have staff by these names and no patient was seen under this name. For any real concerns, please contact us directly at [email protected]. - OneSpotMD Urgent Care Management
inconsistent billing information provided by staff regarding follow-up visit costs
The patient was charged three hundred dollars for minor wound care.
Business reply on Google
Thank you for taking the time to share your feedback about our Urgent Care. We truly value our patients' insights and are committed to providing clear communication about treatment and costs. We understand that medical expenses can be unexpected and concerning. Our pricing reflects the comprehensive care we provide, including evaluation by a physician and use of high-quality medical supplies to ensure the best possible outcome. Our prices are clearly stated on the website. We encourage you to reach out to our clinic directly to discuss your visit in more detail. Your satisfaction and understanding are important to us, and we'd like the opportunity to address any concerns and answer questions you may have. Thank you for giving us the chance to improve. - OneSpotMD Management
Staff mishandled blood samples and failed to communicate test result delays.
The business overcharged for testing and attempted duplicate billing.
The facility provided incorrect medical prescriptions for the patient's illness.
Staff incompetence, billing issues, and failure to provide emergency medical assistance.
Excessive overcharging for medical equipment and lack of service transparency.
The business failed to refund a three hundred dollar overcharge.
Incorrect medication prescribed leading to emergency room visit
Customer charged high fees for minimal medical services provided.
Clinic lacked necessary equipment and staff failed to follow mask policy.
The business is not a primary care provider as advertised.
Business reply on Google
We are deeply sorry for the inconvenience. At this time, we are not taking any new primary care patients. However, our convenience care remains open for all patients. Please check back in 3-6 months for primary care openings. Also, please call first before booking an appointment online for new primary care visits. If you have further questions, feel free to call our office or email us at [email protected]. Have a blessed day! Management
Patient charged for an unperformed medical exam during a COVID test.
Mandatory medical exam increases exposure risk during covid testing
Physician failed to diagnose symptoms and caused unnecessary patient distress.