ONESWEAT HIIT + Strength
🏋️ Fitness & Gyms · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied entry to class despite arrival within the grace period.
Unwelcoming front desk staff and lack of exercise instruction from coach.
loud music and offensive lyrics made instruction difficult to hear
Instructor publicly mocked a client for leaving negative feedback.
Customer denied entry for being late and lacking required socks.
unauthorized credit card charges and fraudulent membership fees
Business reply on Google
Thank you for taking the time to leave feedback about your recent experience with our business. We value all feedback, both positive and negative, as it helps us improve our services. We strive to maintain the highest quality of service and customer satisfaction, and we take feedback seriously. If you would be willing to give us a call and provide more details about your experience and we would appreciate the opportunity address your concerns and provide a resolution.
The class was disorganized with unclear instructions and no modifications provided.
Lack of social distancing and shared equipment during pandemic
Business reply on Google
Hi Maha. Thank you for your comment and review. Thanks for your feedback. Please note that you booked a 'Some Sharing' class with us and not one of our 'Non-Sharing' classes. We follow all guidelines set forth by the State of Texas. All ClassPass reservations are automatically given sharing spots in our 'Some Sharing' classes since the non-shared spots in those classes are usually sold out very quickly. This has been our policy since October. As we do with any client, if you feel uncomfortable in any class, please see our staff in the front and we will credit your class back; we do not force anyone to stay for the entire class and that is entirely a personal choice. We'd recommend trying again with our 'Non-Sharing' class where everything you described is different. In a 'Some Sharing' class, it is possible (but dependent on demand) that you may share a treadmill and have someone on the treadmill immediately next to you. In a 'Non-Sharing' class, you will neither share your treadmill nor have anyone on the treadmill immediately next to you. Thanks for coming. Please keep an eye out for which type of class you book in the future!
Staff member was disrespectful and rude during a training session.
Business reply on Google
Hi Daniel. We appreciate your feedback and are sorry you felt this way. Could you let us know the day and class you attended? We have no record of you attending any SWEAT 1000 classes.