Onyx Nail Bar Dallas
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail enhancement quality and unprofessional staff behavior.
Business reply on Google
WRONG LOCATION. Hi Sea, we are sorry for your bad experience. But we believe this review may have been posted under wrong Onyx location, as we dont have have a record of your visit or this experience at our salon. If you did visit us, please reach out to our front desk (214) 599-0255 - we'd be happy to look into it and make things right
Customer suffered physical injury and bleeding during a nail service.
Business reply on Google
We’re truly sorry this happened—this is not the level of service we aim to provide. Your experience is taken very seriously, especially when it comes to safety and comfort. Please reach out to our front desk at your convenience (214) 599 - 0255 so we can make this right for you. We’d really appreciate the opportunity to take care of you properly.
Unauthorized service upgrades and poor quality nail work by staff.
Business reply on Google
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short in providing the service you expected and deserve. We value your feedback and will address these matters with our team to ensure this does not happen again. Please reach out to us directly to discuss how we can make this right for you. Thank you for letting us know.
Customer was overcharged and sustained a bleeding cuticle injury during service.
Business reply on Google
We sincerely apologize for your experience and understand your frustration with both the overcharging and the injury during your service. Your safety and satisfaction are very important to us, and we will address this issue with our staff to ensure it does not happen again. Please reach out directly so we can resolve this matter to your satisfaction. Thank you for your feedback, and we hope to have the opportunity to make it right.
The salon added unauthorized and incorrect charges to the final bill.
Business reply on Google
Thank you for taking the time to share your feedback, and we’re glad to hear that you enjoyed Dan’s work on your nails. He always strives to make sure his clients leave happy. Regarding your billing concerns, we’d like to clarify a few points: - The prices are set by the technician providing the service, not by the front desk. Our receptionist only assists with locating and entering the appropriate itemized services into the system. - You did request a cuticle trim during your service. This is listed on our menu as an “Express Manicure,” which carries an additional $10 charge. - We did not charge you for “solar nails.” Your receipt shows that you received an acrylic fill with gel polish and an ombré design, which is correctly itemized. We understand how frustrating billing confusion can feel, and we are always happy to walk through the receipt line by line before checkout to ensure there are no surprises. We truly value your feedback and invite you to call or stop by so we can go over your ticket together and clear up any misunderstanding. Our goal is never to make a guest feel taken advantage of, but rather to provide transparency, quality work, and excellent service.
Improper nail trimming caused a medical infection requiring doctor visit.
Nail application was rushed with visible glue and polish flaws.
Business reply on Google
We're sorry your experience didn't meet expectations. This isnt the level of service we strive for. Please give us a call, mention this visit, and we'll be happy to offer you a complimentary nail set to make it right
business added unauthorized charges and changed the final price
Business reply on Google
We’re sorry you left unhappy, but we do not tolerate false accusations. You called and asked for a regular French ($5), but chose a gel French , which is $28 extra—a standard price in Uptown Dallas. Our staff clarified the price before starting the service. We understand it’s frustrating when expectations don’t match reality, but we always strive to be fair and transparent. Unfortunately, we won’t allow anyone to take advantage of our team.
Technician caused bleeding and injury during a pedicure service.
Business reply on Google
We sincerely apologize for the negative experience you had during your visit. Your safety and comfort are our top priorities, and it’s alarming to hear about your injury and the handling of the situation. We take your feedback seriously and will address this with our team to ensure it doesn’t happen again. Please reach out to us directly so we can assist you further and make this right: 214-599-0255. Thank you for bringing this to our attention.
Poor quality manicure with air bubbles and gel on skin.
Business reply on Google
We're truly sorry to hear about your experience, Anna. Your feedback is important to us, and we will address these concerns with our team to ensure improvements. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
The nail salon charged significantly higher prices than expected for services.
Nail technician yelled at customer during a manicure and pedicure service.
Manicurist damaged natural nails through improper removal technique.
dip nails broke and split within one week of application
Business reply on Google
Hello HT. We are terribly sorry this happen to you. Normally dip powder should have last for 2 weeks. Please contact us to schedule an appointment. We ll make it right for you
Customer was overcharged after being denied a promised discount.
Staff ignored health concerns causing permanent nail damage during manicure.
Staff failed to provide complimentary beverage and basic pedicure services.
Business reply on Google
Hello T, this is Onyx nail bar Dallas, we are wondering if you review on the right location since we dont have any customer asked for Basic pedicure today. Normally, basic pedicure comes with warm foot soak, nail and cuticle care, light foot scrub, and lotion. But we also have other pedicure options with intense callous treatment. If it was us, we are very sorry for your bad experience, would you consider to call us back so we can make it right for you. Thank you for your time
Poor quality nails and unfair charges for self-service removal.
Poor nail quality and lack of attention to detail by staff
The salon was unclean, staff were rude, and nails were poor quality.