Ooh La Lash & Nail
💅 Beauty & Spa · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business attempted to charge for fixing damaged nails.
Business reply on Google
Hi Melanie, we’re very sorry to hear that this visit did not meet your expectations, especially since your previous experiences with us have been positive. We truly value you as our customer and would never want you to leave feeling disappointed. We would appreciate the opportunity to review what happened with your nails and clarify any misunderstanding regarding the repair charge. Please contact us or stop by the salon so we can personally look into this and find a fair solution for you. We hope to have the opportunity to make your next experience a much better one. — Ooh La Lash & Nail| Dallas TX
Customer developed a toe infection due to unsanitary salon practices.
Business reply on Google
Hi Jay, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you left feeling uncomfortable and especially concerned about your toe. That is never the experience we want for any of our guests. At our salon, cleanliness and safety are extremely important to us, and we follow strict sanitation protocols. However, we take feedback like yours very seriously and will be reviewing this situation with our team to ensure everything is being done properly and consistently. We would really appreciate the opportunity to speak with you directly and make this right. Your comfort and trust mean a lot to us. Please feel free to call or text us at 214-321-6999 or message us privately@[email protected] you’re open to it, we’d love to invite you back so we can take care of you properly and address your concerns in person. Thank you again for bringing this to our attention. — Ooh La Lash and Nail
The nail service did not match the provided reference image.
Business reply on Google
Hi Priscilla!Thank you for taking the time to share your experience with us. We truly appreciate your feedback. We’re very sorry to hear that your visit did not meet your expectations. While we always strive to deliver consistent quality and listen carefully to each client’s request, we understand that sometimes the outcome may not feel the same for everyone, and for that, we sincerely apologize. At our salon, we are committed to professionalism, care, and continuous improvement. Your feedback is very important to us, and we take it seriously as we work to better serve every client who walks through our doors. We would truly appreciate the opportunity to take care of you again and provide you with a better experience. Please feel free to contact us directly at +1 (214) 321-6999. Thank you again for your honesty and for giving us the chance to improve. — Ooh La Lash & Nail Team
Excessive wait times and painful eyelash removal service.
Business reply on Google
We are very sorry to hear about your experience. Your eyelashes were not done at our salon, they were stuck together with a lot of glue. In order to avoid damaging your real lashes. We took more time than usual to remove them carefully. We sincerely apologize for your unpleasant experience. Thank you for your feedback, we will do better next time.
The nail polish application was messy and rushed.
Business reply on Google
We are really appreciate your feedback to help us better in the future. We sincerely apologize. We hope you can give us a chance to fix that for you and do it better!
Poor nail shaping and premature gel polish chipping after management change.
Business reply on Google
Dear Topazio Tovar, It's not often that we receive bad reviews. But when we do, we take all measures to rectify what went wrong with our treatment of you. As a customer-priority establishment, we apologize for our unprofessionalism. Thank you for your feedback. We're sorry that you had a terrible experience with our services and would like to help make it right. We take all reviews seriously and will use this as an opportunity to improve our services in the future. We’d love to make it up to you the next time. We look forward to welcoming you back soon!
Poor customer service and long wait times for a pedicure.
Business reply on Google
Dear Robert Rodriguez, It's not often that we receive bad reviews. But when we do, we take all measures to rectify what went wrong with our treatment of you. As a customer-priority establishment, we apologize for our unprofessionalism. Thank you for your feedback. We're sorry that you had a terrible experience with our services and would like to help make it right. We take all reviews seriously and will use this as an opportunity to improve our services in the future. We’d love to make it up to you the next time. We look forward to welcoming you back soon!
Staff provided poor service and were unfriendly and rough.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Dats Zeek, I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the poor service you received during your recent visit to Ooh La Lash & Nail. Your feedback is important to us, and we want to assure you that we take your concerns seriously and are committed to addressing them. I am genuinely sorry to hear that your experience at our salon was unsatisfactory. We understand the importance of providing high-quality services and excellent customer service, and we regret that we have not met your expectations. We apologize for the unfriendly and rough behavior exhibited by our staff. It is our responsibility to create a welcoming and respectful environment for all customers, and we regret that we have been unable to do so during your visit. We will be addressing this issue with our staff to ensure that such behavior is not repeated in the future. We understand that you felt like you had to do all the work during your service, and we apologize for any inconvenience or discomfort caused. Our responsibility is to provide professional
unprofessional staff behavior and lack of transparent pricing under new management
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Victoria Victoria, I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the unpleasant experience you had at Ooh La Lash & Nail under the new management. Your feedback is important to us, and we want to assure you that we take your concerns seriously and are committed to addressing them. I am sorry to hear that the recent change in management has resulted in a decline in the friendliness of our environment and the quality of our services. We understand that you were accustomed to the high level of service provided by Tiffany and Simon, and we regret that we have not been able to maintain the same level of service under the new management. We apologize for any inconvenience or discomfort caused by the unprofessional behavior exhibited by our staff. It is our responsibility to create a welcoming and respectful environment for all customers, and we regret that we have not been able to do so under the new management. We will be addressing this issue with our staff to ensure that such behavior is not repeated in the future. Regard
Unexpected price increase and rude staff refusal to complete service.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Anne Vonier, I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the unpleasant experience you had at Ooh La Lash & Nail during your recent visit. Your feedback is important to us, and we want to assure you that we take your concerns seriously and are committed to addressing them. I am sorry to hear that your recent visit to our salon was unsatisfactory. We understand the importance of providing high-quality services and excellent customer service, and we regret that we have not met your expectations. We apologize for any confusion or inconvenience caused by the lack of pricing information and the change in pricing. It is our responsibility to provide clear and transparent pricing information to our customers, and we regret that we have not been able to do so during your visit. Regarding the issue with the fills and the rude behavior exhibited by our staff, we apologize for any discomfort or inconvenience caused. Our responsibility is to provide professional services and make our customers feel comfortable and satisfied. We
Staff displayed unprofessional behavior and rudeness toward customers and former…
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Gigi, I always hear your feedback, please call me at (214) 321 6999 if you have any problem. We want to take a moment to address the concerns and frustrations that some of you have expressed regarding the recent changes in management at our shop. We understand there has been a noticeable shift since Simon and Tiffany, who were highly regarded by many of you, were no longer running the business. Firstly, we want to express our sincere apologies for any inconvenience or disappointment you may have experienced during this transition period. We value your loyalty as customers and deeply regret any negative experiences that may have occurred. It is true that under new management, certain aspects of our operations have changed. We would like to clarify that these changes were not intended to diminish the importance of Tiffany's contributions or disregard her loyal clientele. Our aim was simply to introduce new ideas and approaches while maintaining the high standards of service we strive for. Moving forward, we assure you that we are taking immediate steps to rectify these issues and improve communication within
New management provided rude service and forced an unwanted technician.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Toya Denise, I am writing to express my deepest apologies for the unprofessional and unpleasant experience you had during your recent visit to Ooh La Lash & Nail. Your feedback has brought to light several concerns, and I want to assure you that we take your feedback seriously and are committed to addressing these issues promptly. I am genuinely sorry to hear that your experience at our salon under the new management was far from satisfactory. We understand the importance of providing professional service and excellent customer service, and we regret that we have not been able to meet your expectations. We apologize for the rude behavior exhibited by the new manager. It is our responsibility to ensure that all customers are treated with respect and courtesy, and we regret that this was not the case during your visit. We will be addressing this issue with the manager to ensure that such behavior is not repeated in the future. Furthermore, I apologize for the miscommunication regarding your preferred nail technician, Tiffany. We understand the importance of customer preferences, and we regret that we could no
Staff are rude, dismissive, and unprofessional toward regular customers.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Jae G, I am Tracy, the new management at Ooh La Lash & Nail. I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the unpleasant experience you had during your recent visit to Ooh La Lash & Nail. Your feedback has brought to light several concerns, and I want to assure you that we take your feedback seriously and are committed to addressing these issues promptly. I am sorry you did not have a positive experience with our new owners. We understand that change can be challenging, and we regret that we could not meet your expectations. We value every customer, and it is never our intention to be rude or dismissive of our customers' needs. We apologize for any inconvenience caused by our staff not listening to your preferences and over-talking you. We understand the importance of effective communication and will provide additional training to our team to ensure that they listen carefully to our customer's requests and provide the best possible service. Furthermore, I apologize for any discomfort caused by our staff discussing pre
Poor customer service and rushed, low-quality nail application.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Veronica Hill-Winston, I am Tracy, the new management at Ooh La Lash & Nail. I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the unsatisfactory experience you had during your recent visit to Ooh La Lash & Nail. Your feedback has shed light on several concerns, and I want to assure you that we take your feedback seriously and are committed to addressing these issues promptly. I am genuinely sorry that our salon no longer provides the friendly and comfortable family feeling you were accustomed to. We understand the importance of creating a warm and welcoming atmosphere for our customers, and we regret that we have fallen short of your expectations. We apologize for the rush job and the inconvenience caused by having multiple people waiting on you during your visit. It is never our intention to make our customers feel rushed or provide subpar service. We value every customer, and we will be reviewing our scheduling procedures to ensure that we can provide the attention and care that our customers deserve. Furthermore, I apo
Poor quality manicure and pedicure service following change in ownership.
Business reply on Google
Sincere Apologies for Your Unpleasant Experience at Ooh La Lash & Nail Dear Ben Marshall, I am Tracy, the new management at Ooh La Lash & Nail. I always hear your feedback, please call me at (214) 321 6999 if you have any problem. I am writing to express my deepest apologies for the terrible experience you had during your recent visit to Ooh La Lash & Nail. Your feedback has brought to light several concerns, and I want to assure you that we take your feedback seriously and are committed to addressing these issues promptly. I am genuinely sorry that your recent mani and pedi at our salon did not meet your expectations. We understand the importance of delivering high-quality services to our customers, and we regret that we could not do so during your visit. We apologize for any inconvenience caused by the change in ownership. We understand that change can be challenging, and we regret that we have not been able to maintain the same level of service that you were accustomed to under the previous owner. Furthermore, I apologize for any discrepancies in the quality of service provided to men versus women. It is our responsibility to ensure that all customers receive the same level of s