Optimum Moving & Storage

Business reply on Google

Hi Albert, We’re very sorry to hear about the experience you described — that would be stressful and upsetting for anyone. After thoroughly reviewing our records, we can confirm that Optimum Moving & Storage was not involved in your move in any way. We have no estimate, contract, FaceTime inventory, or job under your name, and we do not work with or subcontract to Ocean Moving and Storage. We are a small, family-owned company, and everything is handled directly through our manager, Lorenzo. We do not have anyone named Anthony working for us, nor does anyone by that name book, sell, or coordinate moves on our behalf. Our company: Does not operate as a broker Uses our own uniformed crews and trucks Provides clear, written pricing and documentation directly with our customers Because of this, it appears your review may have been intended for a different company, possibly a broker or another mover with a similar name. If you’d like to double-check, you’re welcome to call us at 980-233-0478, and we can review together — but again, we have found no record connecting our company to your move. We care a lot about honesty, transparency, and our reputation. If this review was posted for us i

Business reply on Google

Hi Nancy, We’re very sorry to hear about your experience, but we believe there may be a mix-up. We are Optimum Moving & Storage located in Charlotte, North Carolina, and we are not affiliated with any other company with a similar name. We operate independently and have no record of your move or any of your information. We kindly ask that you consider removing or updating your review, as it does not reflect our business or the services we provide. If you have any questions or would like to verify further, please feel free to reach out to us directly. We truly wish you the best and hope your situation is resolved fully. — Optimum Moving & Storage (Charlotte, NC)