Orangewood Inn & Suites
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel pool was out of service and staff was unhelpful
hotel charged pet fees without required documentation
hotel room is infested with insects and contains unsanitary surfaces
The hotel rooms are filthy and noisy at night.
Business reply on Google
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your comments have been noted for review. We appreciate your stay at Orangewood Inn and Suites Midtown and wish you safe travels.
Hotel room was dirty and charged an undisclosed deposit fee.
Misleading photos, unexpected deposit, and excessive highway noise.
The hotel's advertised EV charging station was non-functional.
Hotel denied check-in due to undisclosed age policy
Hotel denied check-in to an eighteen-year-old guest due to age policy.
Staff refused early check-in and charged a cancellation fee.
hotel refused refund for booking due to card policy
Hotel room contained stained linens with hair and a used bandaid.
Security breach, room cleanliness issues, and credit card fraud occurred.
Business reply on Google
We sincerely regret the inconvenience you experienced during check-in. While an error occurred in assigning your initial room, it was immediately addressed with an apology and a room change. We’re sorry to hear the second room did not meet your expectations. Please be assured that we take guest safety and satisfaction seriously. Our management team personally inspected the room in question and found it to meet our cleanliness and maintenance standards. Additionally, there is no evidence to suggest card skimming at our payment terminals, and we regularly monitor our systems for security. A full refund was processed through Expedia as a goodwill gesture, and we hope your concerns were resolved. We remain committed to ensuring a comfortable and secure experience for all our guests.
Poor room hygiene, noisy environment, and unprofessional check-in service.
Hotel charged an extra day and manager was verbally abusive.
unauthorized late checkout fee charged after three minutes
Vehicle vandalism and theft occurring on hotel property due to inadequate security.
Lack of security leads to vehicle break-ins and theft
unjustified smoking fee charged without evidence
hotel rooms had pests, broken fixtures, moldy odors, and poor ventilation