Orchid Nail Salon
💅 Beauty & Spa · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The nail technician rushed the manicure service resulting in poor quality.
Nail technician provided rushed service and failed to clean nail dust.
Business reply on Google
Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations. Regarding the hand washing, our technician’s usual practice is not to have customers wash their hands right before polish. This is because if the nails are not completely dry, it can affect the polish and cause it to lift or come off more easily. We understand this may have felt unusual, and we appreciate your understanding. We sincerely apologize if the service felt rushed or if you felt uncomfortable at any point. This is not the experience we want for our clients. We truly value your feedback and would love the opportunity to make it up to you. Please contact us directly via email, and we’d be happy to offer you 10% off your next visit. Thank you again for bringing this to our attention.
Technician ignored length request and performed poor quality nail shaping.
Business reply on Google
We’re very sorry to hear about your experience. This is definitely not the level of service we aim to provide at Orchid Nail Salon. Please give us a call (704) 910-4800 or email us directly so we can better understand what happened and make this right for you. We truly care about your satisfaction and would appreciate the opportunity to fix the issue. Thank you.
Staff provided incomplete manicure services and exhibited unprofessional behavior.
marketing agreement deliverables were not fulfilled by the business
staff engaged in discriminatory behavior and unprofessional conduct toward customers
salon refused to honor prepaid vouchers or provide a refund
Gel polish chipped within four days of application.
Technician caused physical injury to customer's toe during pedicure
Nail technician failed to replicate requested design and staff was dismissive.
poor customer service and lack of staff motivation
The salon charges excessive prices for individual nail services.
The salon fails to open on time for scheduled appointments.
Staff prioritized other customers and charged unexpected fees during manicure service.