Organic Nail Bar
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff refused to complete scheduled nail service.
Business reply on Google
Thank you! We look forward to seeing you again soon!!
Poor quality gel application and excessive service time for high price.
Technician failed to provide paid massage time and manicure quality was poor.
Technician performed unwanted service and long wait times despite having reservations.
Business reply on Google
Hi there!! Your friend got a refill 45 plus length and reshaped and French style is 15 on the top of that!
Language barrier and long wait times for a nail appointment.
Nail technician provided poor quality service and unprofessional staff interaction.
Poor customer service, rushed pedicure, and unprofessional staff behavior.
Poor service quality, rude staff, and allegations of discriminatory behavior.
Business reply on Google
Please stop scam people because there wasn't anything wrong with your pedicure! U just tried to tell us that was something wrong with ur nails and toes so you could get a discount or free pedicure. You ended up had to pay with 2 different cards that meant you weren't gonna pay for your services anyway. btw Lee is one of the best one here for pedicure. Please stop lying because nobody complaining but you. Everyone saw what happened!
Staff exhibited rude and unprofessional behavior during a recent visit.
Customer experienced discriminatory service and refusal of requested nail services
Business reply on Google
U just made 2 pedicures appointments only and you asked for fullset when you got here! If we treated you by your color... I wouldn't let you go without paid when you didn't have enough in your bank last time you were here!
Customer was overcharged for a service redo caused by poor staff performance.
Business reply on Google
Hi Alexis! Again sorry about that! I always make sure that everyone leaves the shop with happy and satisfied. That was why I switched the tech right away. So I had Kevin to take over to finished your pedicure. The 40 dollars you paid that you think extra because you also got a gel manicure. Our gel manicure is 40 dollars. If you still have any questions please call us at 6025869446 to assist you!
Staff member was rude and refused to perform requested nail service.
Business reply on Google
This is not our location! We are on 44th st and Thomas! We are not related to them! You posted earlier that you went to the nail salon is located at 21 w baseline rd phoenix AZ 85041! Can you remove your post from our location please?
Nail technician fell asleep and customer was overcharged for services.
Nail technician failed to replicate design and manager refused refund
Business reply on Google
Hi Haley, we always specify that we can try and match a reference photo but it will never be exact. Hand drawn designs will always differ slightly. The $45 dollar charge is for the work the technician has put in to your nails in which you requested them to be removed.
Poor service quality and rushed pedicure experience.
Technician applied excessively thick nails causing damage and pain during removal.
Business reply on Google
Hi Regan! We are so sorry about that! Please give us a call at 602 586 9446 so we can assist you better! Thanks
Business refused American Express Apple Pay payment method
Business reply on Google
Hi, we do accept Amex cards, however, our card reader does not accept tap to pay for Amex. The physical card must be inserted. This is a function of our system. We do not profile or discrimnate any of our clients.
Staff member was physically aggressive and disrespectful during nail service.
Business reply on Google
I dont think that we are the one who rude. You were so Rude to Trang. You could communicate it better with her instead you got just up and left before she even finished it. We didn't make it big deal that why I didn't call the cop because you just walked out without paid us.
staff made derogatory comments about clients in other languages
Business reply on Google
Base on our record that we didn't recognize you came to our shop! By the way we dont speak mandarin so I was wondering how you understood us if you were really here!
Technician caused physical injury and inflammation during a pedicure service.