Orleans
🎬 Entertainment · Columbus
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
insufficient parking availability for residents
Business reply on Google
Hi there, Deloris! While we appreciate your higher rating, we're sorry to hear about the trouble you've had with parking. Please reach out to our Customer Cares Line at (877) 385‐1878 or [email protected] and we'd be happy to assist you!
Unjustified carpet replacement charges billed after lease expiration.
Business reply on Google
Thank you for sharing your feedback. We’re concerned to hear about your experience and understand your frustrations. We take all concerns seriously and appreciate you taking the time to share your perspective. If you’d like to discuss the matter further, please reach out to our leasing office at [email protected] so we can review your case and ensure all charges and policies are clearly explained. Your feedback is important as we continually review our procedures.
Incorrect charges applied to credit despite never moving into the apartment.
Business reply on Google
We’re very sorry to hear about your experience and understand your frustration. We take all concerns seriously and encourage you to contact our Customer Cares team at [email protected] so we can review your account and work toward a resolution. Your feedback is important to us, and we are committed to addressing any issues promptly.
broken trash compactor, poor move-in orientation, and unfriendly staff
Business reply on Google
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We're glad to hear you’ve enjoyed our location. That said, we’re sorry to hear that some aspects fell short of expectations. Please know that we take your concerns seriously, and if you're open to it, we’d appreciate the opportunity to connect directly and make things right.
Poor apartment maintenance, unresponsive management, and unfair carpet cleaning charges.
Business reply on Google
Sarah, we were sorry to see you go! Your time at our community was greatly valued. We do appreciate you taking a moment to provide this feedback for our team. We're always seeking ways to further improve, so we assure your thoughts are important to us. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] if you have any questions about your move-out statement. Thank you, we wish you well!
Poor property maintenance and unkempt patio areas.
Business reply on Google
We're sorry to hear that, Eric! Our team is proud to provide a high-quality and comfortable home for our members, so we'd appreciate a chance to personally address each of your concerns. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] at your earliest convenience, thank you.
Leasing staff exhibit unprofessional behavior and endanger residents by speeding.
Business reply on Google
Nicholas, thank you for taking the time to voice your concerns. We're sorry to hear that you haven't been pleased with your time at our community. We assure you that customer care is a top priority for us, so we'd appreciate a chance to personally assist you to get your stay back on track. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] at your earliest convenience. We look forward to hearing from you and addressing your concerns!
Excessive rent increases and unfair move-out damage charges.
Business reply on Google
Dylan, our team was sorry to see you go as you were a valued member of our community. Thank you for taking the time to provide this feedback for our team. We do apologize for any trouble our move-out policies caused you. We recommend that you review your lease agreement for the details regarding our community policies. Our team would be happy to discuss your concerns as well, so please contact our Customer Cares Line at (877) 385‐1878 or [email protected]. We do wish you all the best, thank you.
The apartment features outdated finishes, dirty carpets, and poor management.
Business reply on Google
Lydia, we're sorry to hear that your experiences with us have changed. Please contact our team directly at [email protected] or (877) 385‐1878 and we'd be more than happy to address your maintenance issues. Our members' comfort is a great priority for us, so we hope to hear from you soon about improving your stay. Thank you!
Leasing manager was disinterested and unhelpful during the property tour.
spiders found in the bathtub of the model apartment
Apartment complex has issues with pests, mold, and excessive noise.
poor quality building materials do not justify the high rent