OrthoCarolina Urgent Care University
🩺 Health & Wellness · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
nursing and radiology staff displayed cold and unprofessional behavior
Business reply on Google
Thank you for the candid review. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Provider provided no helpful information during the brief consultation.
Business reply on Google
Thank you for the candid review. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
The doctor spent insufficient time and attention during the medical visit.
Business reply on Google
Your input is valuable to us. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Unprofessional behavior and rude comments from checkout staff member.
Business reply on Google
Your input is valuable to us. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Incompetent order processing and poor communication caused appointment cancellation.
Business reply on Google
We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Excessive wait time past the scheduled appointment time
Business reply on Google
Your input is valuable to us. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Staff member was coughing and spreading illness to patients
Business reply on Google
Your input is valuable to us. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Patient received incorrect diagnosis and inadequate medical care for ankle injury
Business reply on Google
Your input is valuable to us. We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Front desk staff provided poor service and discouraged patient check-in.
Business reply on Google
We would like to have the opportunity to discuss this with you and determine how it can be resolved. Please contact the OrthoCarolina Careline at 866-447-7923.
Doctor exhibited unprofessional behavior and caused intentional physical pain
Business reply on Google
We take your feedback seriously. Please reach out to the OrthoCarolina Careline at 866-447-7923, to discuss this issue further.
Staff refused service due to inability to verify insurance information.
Business reply on Google
Would you please contact the OrthoCarolina Careline at 866-447-7923, so we can work to resolve your issue? We look forward to hearing from you. We are always eager to improve patient care.
The business is unresponsive to requests for parking lot video footage.
Business reply on Google
Would you please contact the OrthoCarolina Careline at 866-447-7923, so we can work to resolve your issue? We look forward to hearing from you. We are always eager to improve patient care.
Patient experienced poor communication and long wait times at reception.
Business reply on Google
We don’t want any of our patients at our practice to experience what you’ve described. Please contact the OrthoCarolina Careline at 866-447-7923, so we can resolve your issue.
Patient felt rushed and dissatisfied with the quality of medical care.
Business reply on Google
We don’t want any of our patients at our practice to experience what you’ve described. Please contact us at the [email protected] so we can resolve your issue.
The physician assistant failed to examine the patient's injury.
Business reply on Google
We’re sorry that you had an experience that was less than satisfactory. Your experience is not consistent with the type of care we aim to provide for our patients. Please contact us at the [email protected].
Patient dissatisfied with limited racial identification options on intake forms
Business reply on Google
Would you please contact us at the [email protected] so we can work to resolve your issue? We look forward to hearing from you. We are always eager to improve patient care.
excessive charges for a knee injection and unnecessary surgery recommendation
Business reply on Google
We’re sorry that you had a bad experience. It is our policy to protect patient information and discuss important matters offline. Please contact us at [email protected] so that we can be of further help.
Doctor refused to provide stronger pain medication for a broken finger.
Urgent care failed to diagnose and treat a nursemaid's elbow injury.
Front desk staff discouraged patient from seeking urgent care services.