Ostra Restaurant
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant overcharged the bill and served small food portions.
Business reply on Google
Thank you for bringing this to our attention. We are truly sorry for the frustration you experienced, especially given your long history of dining with us. Issues with portion size, billing errors, and service handling are taken very seriously and are not the standard we strive to uphold. A gratuity being added on top of what you left is especially concerning, and we would appreciate the opportunity to review this with you directly and make it right. Please reach out to [email protected] so we can better understand what happened and work toward restoring your confidence in our restaurant.
Bartenders ignored customers at the bar for ten minutes.
Business reply on Google
Thank you for your feedback. We are disappointed to hear that you did not receive the attentive service you deserved at the bar. Every guest should feel acknowledged and appreciated, and we apologize that this was not your experience. We are reviewing this with our staff to ensure better hospitality moving forward. We hope you will consider visiting us again so we can provide the level of service you expect.
Long wait time for drink service and poor staff communication.
Business reply on Google
Thank you, Cheryl, for sharing your experience. We are sorry to hear that your visit did not meet expectations. Our intention is never to make guests feel unwelcome, and we regret the delay in service that led to your decision to leave. Your feedback has been shared with our team so we can improve communication and responsiveness. We hope you might consider giving us another chance in the future.
Excessive pricing for champagne and poor food quality.
Long wait times and poor food quality for a to-go order.
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you encountered during your visit to Ostra. What you described is not reflective of the high standards we strive to uphold, and we deeply regret that we fell short in both service and food quality during your stay. Your feedback about the wait time, lack of communication, and the quality of your meal is concerning. Please know that your concerns will be shared with our management and team to ensure immediate improvements. We would welcome the opportunity to make this right and provide you with the exceptional experience you deserved. Thank you for bringing this to our attention, and we hope to have the chance to serve you again in the future.
The food quality did not justify the high price point.
Business reply on Google
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide exceptional food and service to all of our guests, and it’s disappointing to learn that we fell short during your visit. We hope you’ll consider giving us another chance to provide the outstanding dining experience we’re known for.
The breakfast food quality was poor and disappointing.
Business reply on Google
Thank you for your detailed feedback. We're glad to hear you enjoyed the coffee and appreciated our location on the River Walk, but we're truly sorry that your breakfast experience was disappointing. It’s clear we fell short of expectations with the American breakfast, and we apologize for the quality of the food not being up to our usual standards. We strive to offer a top-tier dining experience in all aspects of our service. If you do choose to stay with us again, we would love the opportunity to make it right and offer you a breakfast experience that meets the high standards you deserve. Thank you again for your valuable feedback!
Excessive wait times and poor staff attentiveness caused customers to leave.
Business reply on Google
I'm very sorry to hear about your disappointing experience on such a special occasion. It’s unacceptable that you had to wait so long for service. We appreciate your feedback, as it helps us identify areas for improvement. We sincerely apologize for the inconvenience and frustration this caused. We hope you’ll consider giving us another chance in the future to provide the experience you deserve.
Unnecessary wait times and inaccurate menu availability information provided by staff.
Business reply on Google
Your feedback is disappointing as we always want our guests to have a positive experience in all ways. Our aim is to always provide a memorable experience that leaves our customers excited to return. We can assure you that we do not take your experience lightly and will address your concerns internally. We hope to have another opportunity to provide you with an improved experience in the future.
Customer was charged for items that were out of stock.
Business reply on Google
Thank you for your feedback. Please accept our sincerest apologies for the challenges experienced while in our care. Your experience does not align with our high standards in comfort and care we strive to provide every day. We clearly fell short with you this time, and for that we are disappointed.
Restaurant provided poor service and served overcooked, inedible food.
Business reply on Google
Thank you for your feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.
Staff ignored a bird incident and failed to replace contaminated food.
Business reply on Google
Thank you for your feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.
Lobster pasta dish was overpriced, flavorless, and lacked sufficient lobster meat.
Business reply on Google
Thank you for the feedback. Please accept our sincere apologies that your recent visit was less than exceptional. This is unacceptable and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.
The food quality was poor and lacked flavor for the price.
Business reply on Google
Thank you for the feedback. We deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.
The restaurant charged an undisclosed high price for a glass of wine.
Business reply on Google
Thank you for sharing your feedback on your experience. Please note this is not a common occurrence for our team at Ostra. I have shared the details of your remarks with our team for review and training to avoid similar instances in the future. I hope you view this as an isolated incident and join us again in the future. Warm Regards, Ed Parker
flies landing on food during dinner service
Business reply on Google
Soner, Thank you for your review. I appreciate the feedback, and I feel terrible that you had such a disappointing experience at Ostra. Unfortunately, we are located on a Texas State Park, next to the river. As a result, our options are limited when it comes to abatement of the local wildlife, especially when dining outdoors. In the future, especially during the summer months, dining indoors is the best option to avoid these types of circumstances. I apologize if my service team did not provide you with that option during your dining experience. Thank you, Mike Nahat [email protected]
poor service and low quality food at high end restaurant
Business reply on Google
Hello Maegan Weber, Please accept my sincere apologies for your disappointing experience while dining with us. This is atypical for our operation and I will be reviewing your comments with the team. Should your travels bring you back to the Riverwalk feel free to contact me directly for your reservation at Ostra so we may personalize your service. Kind Regards, Edward Parker [email protected]
Small portion sizes and poor reservation management at the restaurant.
Business reply on Google
I appreciate your feedback and will review with our team. We look forward to the opportunity to serve you again in the future. Kind Regards, Edward
The food quality and drink preparation were unsatisfactory.
Business reply on Google
I Y, I appreciate the feedback. I am disappointed that we failed to impress during your stay. I've passed on your comments to my culinary team to address. Regards, Mike Nahat [email protected]
Slow service and inconsistent attention compared to other tables.