Outback Steakhouse

Outback Steakhouse

🍽️ Restaurants · 795 Skymarks Dr · Jacksonville

NeverAbsolutely not. I’d never go back, buy again, or use them again.
21

total experiences

90%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverCustomer ServiceFrom Google Reviews
Jun 22, 2026

Waitress provided poor service and failed to check on the table.

Business reply on Google

We're genuinely sorry to hear that your visit to Outback Steakhouse wasn't up to par. Your feedback is super important to us, and we're eager to turn things around. Reach out to us at outback.com/contact, and we'll roll up our sleeves to better understand and tackle your concerns. Here's to making things right and aiming for even better experiences ahead!

NeverCustomer ServiceFrom Google Reviews
May 11, 2026

poor service and incorrectly prepared food served cold

Business reply on Google

G'Day, Michelle Hurst (Sposta). Thank you for sharing your Mother's Day experience with us. We’re sorry to hear that your experience wasn’t enjoyable and would like the chance to address your concerns. Please contact us at outback.com/contact, and we’ll gladly assist further.

NeverCustomer ServiceFrom Google Reviews
Apr 25, 2026

slow service and poor food quality for the price

Business reply on Google

Thanks a bunch for sharing your feedback on your recent Outback Steakhouse visit. We're bummed to hear it didn't quite hit the mark for you. Your insights mean the world to us, and we're eager to dive deeper into your concerns. Send us a message at outback.com/contact so we can get to the bottom of things and make strides toward improving our service. Your satisfaction is our priority!

NeverProduct / Service QualityFrom Google Reviews
Mar 15, 2026

Food was stale and service wait time was excessive

Business reply on Google

We apologize for falling short of your expectations, metalgodinwaiting. It is important to us that all of our guests have a positive experience at Outback Steakhouse. Please contact us at outback.com/contact

NeverProduct / Service QualityFrom Google Reviews
Mar 14, 2026

The food was poorly prepared and service wait times were long.

Business reply on Google

We're genuinely sorry to hear that your visit to Outback Steakhouse wasn't up to par. Your feedback is super important to us, and we're eager to turn things around. Reach out to us at outback.com/contact, and we'll roll up our sleeves to better understand and tackle your concerns. Here's to making things right and aiming for even better experiences ahead!

NeverProduct / Service QualityFrom Google Reviews
Mar 8, 2026

poor food quality and inattentive service from the waitstaff

Business reply on Google

We're truly sorry for any letdown you faced on your last visit. Your feedback is gold to us, and we're committed to making things right. Send us a message at outback.com/contact so we can dig deeper into your concerns and take the needed strides to level up our service.

NeverProduct / Service QualityFrom Google Reviews
Mar 4, 2026

Steak was undercooked and baked potatoes were old and cold.

Business reply on Google

We sincerely apologize for the disappointing experience you had at Outback Steakhouse. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. Please contact us directly at outback.com/contact so that we can fully understand your concerns and promptly address them.

NeverProduct / Service QualityFrom Google Reviews
Jan 29, 2026

Poor food quality, inattentive service, and dirty silverware.

Business reply on Google

Thank you for bringing this to our attention, Tierra Addison. We are sorry to hear about your recent experience at Outback Steakhouse. Please send us more details at outback.com/contact so we can address your concerns and make things right.

NeverCustomer ServiceFrom Google Reviews
Jan 12, 2026

Poor food quality and unprofessional service from the waitstaff.

Business reply on Google

Thanks a bunch for sharing your feedback on your recent Outback Steakhouse visit. We're bummed to hear it didn't quite hit the mark for you. Your insights mean the world to us, and we're eager to dive deeper into your concerns. Send us a message at outback.com/contact so we can get to the bottom of things and make strides toward improving our service. Your satisfaction is our priority!

NeverProduct / Service QualityFrom Google Reviews
Sep 30, 2025

The steak was cold and smelled bad, and portions were small.

Business reply on Google

We're genuinely sorry to hear that your visit to Outback Steakhouse wasn't up to par. Your feedback is super important to us, and we're eager to turn things around. Reach out to us at outback.com/contact, and we'll roll up our sleeves to better understand and tackle your concerns. Here's to making things right and aiming for even better experiences ahead!

NeverCustomer ServiceFrom Google Reviews
Sep 22, 2025

The restaurant refused to provide family-appropriate seating for a party.

Business reply on Google

We sincerely apologize for the disappointing experience you had at Outback Steakhouse. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. Please contact us directly at outback.com/contact so that we can fully understand your concerns and promptly address them.

NeverCustomer ServiceFrom Google Reviews
Aug 16, 2025

Understaffed restaurant failed to serve correct orders and meals.

Business reply on Google

We're genuinely sorry to hear that your recent visit to Outback Steakhouse was unpleasant. Your feedback is gold to us, and we're committed to making things right. Reach out to us at outback.com/contact. Our team will put their all into addressing your concerns and making necessary improvements. Thanks for helping us serve you better!

NeverProduct / Service QualityFrom Google Reviews
May 17, 2025

Incorrect food preparation and poor customer service response

Business reply on Google

We apologize that your visit to Outback Steakhouse didn't meet our usual standards. Your feedback is vital for our improvement, so please don't hesitate to reach out to us at outback.com/contact to tell us more about your experience. We're committed to addressing your concerns and making the necessary tweaks to ensure a more enjoyable dining experience in the future.

NeverProduct / Service QualityFrom Google Reviews
Mar 24, 2025

Missing bread and sauces for the curbside pickup order.

Business reply on Google

We sincerely apologize for the disappointing experience you had at Outback Steakhouse. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. Please contact us directly at outback.com/contact so that we can fully understand your concerns and promptly address them.

NeverCustomer ServiceFrom Google Reviews
Feb 15, 2025

Poor service, long wait times, and improperly prepared food.

Business reply on Google

Thanks a bunch for sharing your concerns with us! We're genuinely bummed to hear that your recent Outback Steakhouse visit didn't live up to our usual Auss-someness. Please reach out to us here: outback.com/contact. We're all ears and ready to go above and beyond to ensure you get the top-notch dining experience you truly deserve!

NeverProduct / Service QualityFrom Google Reviews
Jun 17, 2024

The bloomin onion was undercooked and the order wait was long.

Business reply on Google

We always strive to deliver a 5-star experience and delicious food. We sincerely apologize that we let you down. Please feel free to reach out to us anytime to discuss your concerns further: https://www.outback.com/contact

NeverCustomer ServiceFrom Google Reviews
Mar 3, 2024

Long wait times, slow service, and cold, burnt food.

Business reply on Google

We’re very sorry you did not have a great experience and wanted to apologize on behalf of our entire team. To connect with us directly, please visit https://www.outback.com/contact

NeverCustomer ServiceFrom Google Reviews
Mar 13, 2022

Long wait times, poor service, and improperly cooked food.

NeverProduct / Service QualityFrom Google Reviews
Jan 13, 2022

Restaurant was out of menu items and served poor quality food.

Business reply on Google

We appreciate you letting us know about your experience. We take feedback very seriously and have shared this with the teams involved. If you'd like to talk further, please reach out to us at: outback.com/contact Thanks, mate! Outback Steakhouse Guest Relations

NeverProduct / Service QualityFrom Google Reviews
Dec 21, 2021

Incomplete order with missing items and cold food.

Business reply on Google

We appreciate you letting us know about your experience. We take feedback very seriously and have shared this with the teams involved. If you'd like to talk further, please reach out to us at: outback.com/contact Thanks, mate! Outback Steakhouse Guest Relations