P&G Nails Salon Seattle
💅 Beauty & Spa · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary salon conditions and long wait times for scheduled appointments.
The salon failed to honor a scheduled reservation.
Business reply on Google
Dear Foot, we sincerely apologize for the frustrating scheduling error you encountered at P&G nails salon. When you take the time to book an appointment, you expect and deserve to be seated promptly, not made to wait for an hour. We take full responsibility for this failure in our booking management
Salon failed to honor reservation and ignored customers upon arrival
Business reply on Google
Hi Brianna, we sincerely apologize for the terrible customer service your son and his friends experienced at P & G nail salon. A confirmed birthday reservation should always be prioritized with care and immediate attention, never ignored or made to feel unwelcome. We take full accountability for this failure in hospitality and communication. We are addressing our front desk and management conduct immediately to ensure all clients receive equal respect
Technician rushed the pedicure and skipped multiple advertised service steps.
Business reply on Google
Dear Lauren, thank you for taking the time to write such detailed feedback. We are deeply sorry and embarrassed to hear about your experience at P & G Nails salon. You deserved a relaxing, high-quality pedicure and a proper acrylic application, especially on your day off before traveling. Rushing through services, skipping crucial steps like proper soaking, filing, and massage, and ignoring a loose acrylic toe nail is completely unacceptable and goes against our standards . We are addressing this directly with the technician involved and reviewing our scheduling and quality control with the entire team.
Poor quality nail application and rushed service for high price.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your first visit did not provide the experience you were hoping for. we sincerely appreciate your honest feedback and will be reviewing it with our team to improve our consultation process, service quality, and customer care.
Rushed service, poor quality, and staff negligence during appointment
Business reply on Google
We truly appreciate your feedback and are glad you had a positive interaction with our team. We’re sorry to hear that the results did not last as expected and that part of your pedicure felt rushed. Providing consistent, high-quality service is very important to us, and we will be addressing this with our staff. Thank you for bringing this to our attention.
The technician performed an incomplete and poor quality pedicure service.
Business reply on Google
Thank you for your honest feedback. We’re disappointed to hear the service did not meet your expectations. Quality is extremely important to us, and we would appreciate the chance to discuss this further and improve your experience.
The salon website fails to sync reservations with the staff schedule.
Business reply on Google
We’re sorry to hear about your experience. Client safety is extremely important to us, and we take concerns like this seriously. Please contact us directly so we can review this situation and assist you further.
Technician caused bleeding and failed to maintain sanitary conditions during manicure.
Business reply on Google
We are truly sorry to hear about your experience. What you described is absolutely not acceptable and does not reflect the standards of care, hygiene, or professionalism we expect from our team. Your comfort and safety are our top priorities, and we sincerely apologize that this was not handled properly. We are addressing this matter immediately with our staff to ensure proper sanitation and gentleness at all times. We appreciate you bringing this to our attention and deeply regret that your manicure experience did not reflect the quality you deserve.
Poor nail service caused damage and premature chipping of gel polish.
Business reply on Google
Hi Kristi Brown, Thank you for your honest and detailed feedback. We're truly sorry to hear that your manicure and pedicure didn’t meet your expectations, and we completely understand your frustration — especially when it comes to the condition of your nails and the mess caused during your service. That is not the experience we want our guests to have. We appreciate you sharing your concerns about the use of the electric file and the lack of proper dust control — your comments have been shared with our team so we can better train and improve. On the bright side, we're glad you were happy with your eyebrow service!
Manicure began peeling on the same day it was applied.
Business reply on Google
So sorry. But may I ask,that your hand regular color or gel?
Manicure was rushed and resulted in cuticles being cut and bleeding.
Business reply on Google
Hi Steven Craig, Thank you for taking the time to leave us your feedback. We're truly sorry to hear that your pedicure felt rushed and that your heels didn’t get the attention they needed. That’s not the experience we want for any of our guests. We appreciate you bringing this to our attention and will be sure to address it with our team. Your comfort and satisfaction are very important to us, and we’d love the opportunity to make it right for you on your next visit. Please feel free to reach out to us directly – we’d be happy to take care of you. Warmly,
The manicure lacked nail cleanup and the design was incorrect.
Business reply on Google
Hi Vinita Ramnani, Thank you for sharing your experience, and we’re truly sorry to hear that your gel manicure didn’t meet your expectations. You deserved a service that reflected the design you requested and included proper nail prep — and we regret that we missed the mark. Your feedback is important to us, and we’ll be addressing this with our team to ensure better communication and attention to detail moving forward. If you're open to it, we’d love the opportunity to make things right. Please don’t hesitate to contact us directly. Thank you again for your honest feedback,
Poor quality pedicure with incomplete cleaning and uneven polish application.
Business reply on Google
Hi Rose, We’re very sorry to hear about your disappointing experience with your deluxe pedicure. It’s unacceptable that the polish removal, cuticle care, and final result fell short — and even more upsetting that you felt the service was performed without care or attention. That’s not the standard we aim to provide, and we deeply regret that you left feeling this way. Your feedback is being taken seriously and will be shared with our team to ensure it leads to improvement. We understand your frustration and appreciate you taking the time to let us know. If you’d consider giving us the chance to make this right, we’d be grateful to speak with you directly. Regardless, we truly apologize for your experience. Sincerely, P&G team
Unsanitary salon conditions resulted in poor nail quality and physical injury.
Business reply on Google
Hi Alexis Copeland, We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. Cleanliness, attentiveness, and client safety are top priorities for us, and we sincerely apologize that your visit fell short in these areas. We’re especially concerned to hear that your partner’s cuticle was injured during the service — that’s never acceptable, and we’re taking this matter seriously. We also regret that your nails were not shaped consistently and that the experience felt rushed and uncomfortable.
Staff member caused physical pain and lacked professional courtesy during service.
Pedicure was rushed, incomplete, and caused physical pain to toe.
Online appointment ignored and service was rushed and incomplete.
Nail technician damaged natural nails during the removal process.
unsanitary dip powder application process using shared containers