Pa'La Downtown
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive drink pricing and failure to honor seating reservation.
Slow service, incorrect orders, and undercooked food provided by rude staff.
The steak was undercooked and the bone marrow was served raw.
Rushed service and poor food quality at a group dinner.
Poor food quality and inaccurate menu pricing
excessive wait times and repeated errors with checks and food orders
Staff failed to honor reservation request for table seating
The food is considered overpriced and poor value for money.
The food served was overpriced and lacked flavor.
Staff refused to reseat customers to the requested jazz area.
Restaurant lacked menu items and refused to refund reservation fee
Business reply on Google
You did not spend $100, they were refunded at the end of our conversation. You received products for which you did not pay, and apologies for the products we were out of. We had plenty of other options, but nothing you were interested in. What about writing true statements? No tip for the server even though you are stating she was great... I am trash, ok, what you think of me is irrelevant. The truth is that your statement is wrong. So long.
The steak and chimichurri sauce were of poor quality.
Customer became ill after consuming the dry aged ribeye steak.
entrees served separately with incorrect order and poor food quality
Staff members were rude and hostile to the customer.
The food quality was poor and the menu was misleading.
Server failed to manage large party and refused to correct errors
Staff ignored customers and failed to provide service for ninety minutes.
The omakase meal service was extremely slow.
Inconsistent menu availability and small portion sizes for the price.