Pacific Highway Auto Repair

Business reply on Google

We apologize for the inconvenience of your vehicle breaking down multiple times. Our certified technicians work hard to properly diagnose and repair vehicles the first time; however, there are situations where multiple issues can arise within a short period. Regarding the coolant concern, which was the last item we addressed, we pressure-tested the cooling system and allowed the vehicle to run for more than two hours, during which no leaks were observed. We advised that if the coolant level were to drop again, it could indicate a very small or intermittent leak, possibly an internal engine issue or a heater core leak. We also explained that accessing the heater core would require removing the entire dashboard and involve significant cost, and since no leak was confirmed at that time, we did not recommend proceeding with that repair. We appreciate your review and hope you will consider giving us another opportunity to earn your business.

Business reply on Google

Sorry, Nick. We could have done a better job communicating with you. What you need is a shop that specializes in vintage vehicles that were made before the 2000s. There are plenty of high quality shops around here that have the resources to find parts that are no longer made by the car manufacturer. Best wishes and safe travels in your modern classic, Nick!

Business reply on Google

Hi Justin, We’re sorry to hear about your experience and appreciate your sharing such detailed feedback. We understand how frustrating it must have been to face delays and to feel that your concerns weren’t met with the care and professionalism you deserved. Your comments about the radiator installation and interaction at the front desk are especially concerning. That’s not the level of service we aim to provide, and we’re taking this seriously with our team. We never want a customer to leave feeling disregarded or dissatisfied, and we regret that we fell short here. If you're open to it, we’d like to work toward making things right. We will replace the radiator at no charge. Please contact us to schedule an appointment. Thank you again for your honest review, Justin—it helps us improve. —The Pacific Highway Auto Repair Team

Business reply on Google

We are sorry you feel this way, Gary. Much like a doctor's office, we need to complete a full examination to diagnose what's wrong with your car and repair it. Our pricing reflects our extra value and care, plus our nationwide warranty should anything go wrong. We never want our clients to have to sit in a broken-down car, waiting on a tow truck, and that is why we take extra steps for your safety.

Business reply on Google

We are sorry you feel this way, James. In our shop, we are going to tell you all the things that need to be done on your car so you can be safer, make intelligent decisions, and your car will last longer. We don't take shortcuts here, and our pricing reflects our extra value and care. Here's wishing you safe travels, always.

Business reply on Google

Hi Andrew, I am sorry that you felt that the cost was too much. We pride ourselves in giving great customer service. We were able to get you in and out the same day even though you had no appointment. We have a 3 year Nationwide Warranty as well. So you aren't just "paying for a Starter on Amazon". You approved the repairs and the cost before the repairs were completed. We always get approval for repairs before we complete the repairs. So you could have taken your vehicle to another place if you felt it was too expensive. Thank you.

Business reply on Google

Hi Kaitlyn, Sorry to hear your brakes were squeaky. We replaced the front and rear brakes on your VW in April of 2023. We would gladly have warranted any issues with them as we have a 3 year Nationwide warranty on most repairs.

Business reply on Google

Sorry to hear that your vehicle was not serviced to your satisfaction Kurtulus. We do not match prices with online aftermarket parts store. One of the reasons for this is that we provide a 3 year 36,000 mile Nationwide Warranty. We prefer to use parts sourced from our vendors that are quality and that we can count on for our customers. We will be happy to secure the airbox please contact us and we will do that promptly. Thank you.

Business reply on Google

Hi Jason. I am the new owner of Pacific Highway Auto Repair. We have a new Manager also. We would be happy to look at the issue you are describing at no charge. Please let us know if we can help. (619) 299-7700

Business reply on Google

Hi Brent, I am sorry to hear that you had a bad experience. Just wanted to let you know that I am the new owner of Pacific Highway Auto Repair. We are committed to delivering quality service and a quality experience to our customers. There is a new Manager at Pacific Highway and I just wanted to let you know if you need us to look at your vehicle for anything that may be related to the work we performed, we will do so at no charge. We are honest and I hope we can earn your trust. Thank you, Brian King

Business reply on Google

Hi Katie, I'm sorry to hear about your experience. Pacific Highway Auto Repair is under new ownership and we have new management. We really care for our customers and work hard to prove it.

Business reply on Google

Hi Jake. I am sorry to hear that you were dissatisfied and felt like you were not treated honestly. I wanted to reach out and tell you that Pacific Highway Auto Repair is under new ownership and new management. I am the new owner and I just want you to know that we are committed to being honest, transparent and earning the trust of our clients. Thank you for your time. Brian King.

Business reply on Google

Hello Sarah, I'm Sharon Anderberg, the owner at Pacific Highway Auto Repair. I spoke with Philip to get further information and we do not have anyone with your name in our database. Would you please contact Philip at [email protected] or call 619-299-7700 to discuss your concerns? We would love to have a mutual resolution to any unsatisfactory situation but without further information we are unable to contact you for a resolution. We look forward to hearing from you soon.

Business reply on Google

I would like the opportunity to research your claim however without a name, vehicle type and date you were in for service I am unable to. Could you please contact me, Philip Foster at [email protected] or 619-299-7700? I appreciate the opportunity to address your concerns.

Business reply on Google

Justin, Thank you for your feedback. Allow me to address your concerns. When comparing repair estimates I would need to see what the other shops repair involved. The estimate we provided you included replacement of a specific water pipe that starts at the water pump in the rear engine compartment and continues out of view toward the front of the car. The proximity of the hose to the alternator and the tight space requires a motor mount to be removed as well as the alternator and the air conditioning compressor. It's also necessary to replace the coolant and bleed the cooling system after completion of this repair. Done properly this is a labor intensive job. Philip wanted you to know it was possible this would not fix the problem if the car had been overheated as this is a known issue with this vehicle. He wanted you to know ahead that was a possibility before proceeding. It is our job to recommend and inform you of your options. It is absolutely your right to have your vehicle repaired wherever you choose. We stand behind our work with a 2 year / 24,000 mile warranty on most repairs but this does not apply when the customer supplies the parts. Philip discounted the labor time our

Business reply on Google

We appreciate your feedback. Change is difficult. However, it is necessary from time to time. Chad moved on after 2 years. Nicole also moved on for a shorter commute. Of course we would prefer not to have turnover but people have lives that sometimes take them in different directions. We do our best to employ the most ethical professionals in the industry. The new manager, Philip, has extensive experience in the industry and Jessica came to us from another European shop that closed because the owner retired. Jessica managed that shop for years and has extensive European background and is well known in the industry. We are confident these changes are in the best interest of our business and it's clients.