Pacific Medical Centers
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and failure to process patient referrals
Unprofessional staff communication regarding a delayed prescription refill request.
Unprofessional and confrontational staff member during initial phone inquiry.
difficulty booking an annual wellness exam appointment over the phone
Clinic refused to see patient due to missed appointment history
The facility failed to process a medical referral from the hospital.
Long wait times and refusal to perform requested medical tests.
Security guard displayed aggressive behavior and used a racial slur.
Frequent appointment cancellations, staff tardiness, and incomplete medical testing…
Excessive seven month wait time for necessary allergy treatment appointments.
Care team is consistently late for virtual appointments
Patient billed incorrectly for routine primary care visits
provider failed to respond to patient messages regarding mental health distress
Provider was consistently late and billed for time not spent.
Incorrect billing code applied to a routine preventive annual checkup
excessive wait times for appointments and subpar quality of care
Medical staff provided incorrect referrals and failed to address patient concerns.
staff fails to coordinate communication between patients and doctors
Business reply on Google
Update! Kody - we haven't been able to reach you to learn more about how we can improve our services. Would you be so kind as to call Charlene at 206-621-4332? We'd really like to fix this problem, quickly! Thanks again - Pamela Hi Kody, I am very sorry that you had a disappointing experience with us. Please accept our sincere apology. I have forwarded your email to the practice manager at our Beacon Hill clinic so we can learn more about what happened and better understand how we can improve our service. We know that you are entrusting us with much more than your health when you come to see us and we are determined to provide an excellent customer experience for every one of our valued patients. To that end, I very much appreciate your taking the time to contact us. I am happy to have the manager phone you to discuss your experience further. If you are open to this, please email your phone number and a good time to call to [email protected], and I will have someone follow up with you promptly. Sincerely, Pamela Pacific Medical Centers
excessive billing for inadequate medical care and poor service
Business reply on Google
Hi Jackie, I am very sorry that you had a disappointing experience with our practice. Please accept our sincere apology. We know that you are entrusting us with much more than your health when you come to see us and we are determined to provide an excellent customer experience for every one of our valued patients. To that end, I very much appreciate your taking the time to contact us. If you can please tell me which doctor you visited recently, I can get your message to the right person. Sincerely, Pamela Pacific Medical Centers
Incorrect billing for preventive care services covered by insurance
Business reply on Google
Michelle, We are very sorry for your experience, please accept our apology. Kindly, Pamela Pacific Medical Centers