Pacific Northwest Fitness
🏋️ Fitness & Gyms · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym lacks a functioning air conditioning system.
The gym has inadequate air conditioning and poor ventilation.
The gym lacks a functional air conditioning system.
High membership costs and frequently broken gym equipment.
The gym is dirty and overpriced for the services provided.
Staff refused to change inappropriate television content in the gym.
Gym increased membership fees without providing proper notification to the customer.
Membership price increase is excessive compared to local competitors.
Gym membership rates increased significantly without adequate prior communication.
Gym charges high fees for limited amenities and services.
The business increased monthly fees without providing prior customer notification.
gym raised monthly dues without notifying members
gym has difficult cancellation policy and unexpected price increases
Gym increased monthly membership rates without providing prior notice to the member.
Unexpected and significant monthly membership price increases
Membership price increased significantly without prior customer notification.
unexpected rate increase charged without prior customer notification
Business reply on Google
Hi Michael, our recent rate change was the first we've ever had to implement since we have been owners of the facility and this adjustment has definitely a learning experience for us and we appreciate everyones patience and understanding. I can assure you that all frustrations coming from this adjustment are validated, being heard and being addressed personally by the management team. This was an extremely thought out and thoroughly discussed change that we had to make. This all came following the consequences of state small business requirements and restrictions during COVID and the years following along side with minimum wage increase progression and consistent tax increases. We've operated for over 10 years without any change in this way so resorting to this change did not come lightly. We did have notice of this change posted within the facility since March of this year. The email that we sent out last month re-addressed details and dates on this change but do know that emails don't always make it to the recipient in the right inbox or at all. By no means would we ever make a change in this way and not want to make our members aware in whatever way but things can happen and we
Gym has poorly maintained equipment and restrictive staff policies.
Business reply on Google
Thank you for your feedback. Our club is a hub for this community filled with so many beautiful personalities which in turn comes with a vast array of different work out routines. Please know that our team is dedicated to maintaining a welcoming and respectful environment for all members and guests. It is important to us that everyone feels comfortable, and sometimes that means gently reminding members about noise levels. I assure you this is a normal subject address weekly in a gym. While it seems that we may not be the best fit for your fitness journey at this time, we thank you for the time you spent with us. We value each and every individual that comes through our door and strive to make every experience positive and we can only get better by hearing and addressing concerns to the best of our ability. That being said, I’d love to discuss your experience further to ensure that I take care of your questions and I regroup with my staff on expected protocol. If you’d like to send your email as a private message, I can reach out to you right away. Thanks again!
Staff made unfounded accusations and management failed to follow up.
Business charged undisclosed membership pause and cancellation fees
Business reply on Google
Hi Bryan, I would like to make sure I clarify that we have one "extra" fee that takes place which is our enhancement fee and that is something stated in our contract that does require a signature. That being said, we are a small business and handle our member issues and concerns between myself and my operations manager. Cancellation procedures are extremely easy as they require an email with 5 days notice however it seems there may be more to your account that I need to look into. I'd be happy to help and will reach out to you directly. Thank you for your time.