Pacific Rim Automotive, Inc.
🚗 Auto & Repair · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive diagnostic fees and poor customer service experience.
Customer alleges overcharging and lack of transparency regarding vehicle repair services.
Excessive diagnostic fees and inflated repair quotes compared to dealership pricing.
High pricing and condescending staff behavior during an inquiry.
Business refused service unless additional recommended maintenance was purchased.
Improperly tightened brake valve caused fluid leak and wheel paint damage.
unitemized billing and failure to resolve vehicle error codes
excessive repair costs and unexpected charges for a loaner vehicle
The shop recommended unnecessary and premature brake repairs.
The business charged significantly more for a recurring window repair.
mechanics caused vehicle damage through negligence and poor repair quality
The business charged for an unauthorized vehicle inspection.
The oil change service was overpriced.
The business used low-quality brake parts and failed to replace clips.
excessive diagnostic fees and lack of transparent repair estimates
mechanic provided dishonest repair estimates and attempted to overcharge for services
Technician failed to tighten lug nuts after brake service.
Business pressures customers into repairs and refuses diagnostic services without repair…
Business attempted to overcharge for unnecessary maintenance services.
The final bill was double the initial price estimate provided.
Business reply on Google
(Real response) While I know this is a tough industry to please everybody within, I was a little surprised by this negative review. In fact, this review has been mentioned a few times by our frequent customers. Your wife had given us permission to perform the additional work that was needed for the repair. I had assured her at that point that we'd finish it within the same day but that it'd take most of the day. I cannot apologize for Seattle’s rush hour, however. We do have a parking lot; in fact we have 2 of them, but at that time between the large amount of cars that were being dropped off and the ones that hadn’t been picked up yet, we simply ran out of space. My service advisor had attempted to walk her to her car but she motioned him away that he was no longer needed. While it’s not ideal to have to do this, we are sometimes forced to. I treat all of our customers, new or returning, with the same amount of respect, regardless of how much money they are spending with us. You are correct in assuming that the out-of-state license plate made a difference, and I should have paid more attention to that, as our local customers would not have bashed us for being located on a busy mai