Pacifica Hospital of the Valley Mental Health Urgent Care Center

Hospital denied entry to patient accompanied by a service animal

facility refused to provide mental health crisis support to patient

Inadequate mental health evaluation and refusal of urgent care services.

Charge nurse provided unprofessional and dismissive care during a mental health crisis.

Patient reports worsening condition and alleges medical malpractice.

Inadequate patient privacy, lack of amenities, and biased medical documentation.

Facility does not provide services for substance abuse patients.