Pak & Ship Plus
📦 Shipping & Delivery · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee exhibited unprofessional behavior and discriminatory attitude toward the…
The staff member was rude and unhelpful with customer questions.
consistent poor service quality over several months
The staff displayed an unprofessional attitude.
The staff displayed a rude attitude and provided poor service.
The staff provided rude customer service.
Business reply on Google
Hi Char, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
Staff changed shipping method without authorization resulting in excessive charges.
Business reply on Google
Hi Carlson, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
The staff member provided rude customer service.
Business reply on Google
Hi Jason, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
The staff member exhibited rude and unprofessional behavior toward the customer.
Business reply on Google
Hi Shrestha, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
Business overcharged for flat rate shipping and staff was rude.
The business gave the customer's packages to another person.
Staff member was unprofessional and condescending during the shipping process.
Business reply on Google
Hi David, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
The customer experienced poor service from a specific staff member.
Staff members are consistently rude and unfriendly to customers.
Business reply on Google
Hi Mary, My husband and I are the new owners of Pak & Ship Plus and we would love the opportunity to earn your business back. So sorry you had a poor experience previously, we hope to have the opportunity to serve your needs in the future! Best, The Clarkes
Staff member displayed unprofessional and sarcastic behavior during a drop-off.
The business overcharged for shipping services compared to the post office.
Staff was unfriendly and charged excessive prices for shipping services.
staff failed to verify identity before releasing mail to customers
Staff member demanded unauthorized fees for package pickup
Business reply on Google
This location is a privately owned independent store, not a corporate location. We service all the major carriers. We receive packages for our private mailbox customers. The name on the package was not one of my mailbox customers, that is why I almost refused it, not for monetary purposes. I tried to explain that I usually charge people when they do not have a mailbox here and want their packages received securely. I have never had any issues with anyone about this until now.