Palace Kitchen
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed rude behavior and food quality was poor.
Staff failed to take dinner order after long wait for service.
Business reply on Google
Hello Tori, I am so sorry to hear about your experience with us. I would love to chat with you more about this visit. I will contact you privately with my contact information. Warm regards, Kristen
Inattentive service and slow response times from bar staff.
The customer was overcharged for drinks at the bar.
Bartenders provided poor service and were unwelcoming to customers.
Poor service provided by a specific staff member
Business reply on Google
Hello Matt, I am so sorry to hear about your experience - this sounds terrible! I would love to hear from you and how things went wrong on the service side of things. Please feel free to reach out to me directly. Again, I am so sorry we fell short during your visit. Best regards, Kristen Burns (206) 437-2566
Poor service, uncoordinated food delivery, and failure to remove incorrect charges.
Business reply on Google
Hello DJ, I am so sorry to hear about your poor experience with us. I would love the opportunity to hear more about your visit and remedy this situation for you. Please feel free to contact me directly. My sincerest apologies again. Kristen Burns General Manager 206.437.2566
Hostess was rude and wait staff provided poor service.
Business reply on Google
Hello Guy, I am so sorry for your experience at our restaurant - this sounds like exactly the opposite of what we’re trying to cultivate at Palace Kitchen. I appreciate the honest review and feedback - I would love to chat with you further and remedy this experience for you. Again, my deepest apologies. Warm regards, Kristen Burns 206.437.2566
long wait times and lack of staff attention at the bar
Incorrect billing, poor service, and overpriced menu items.
Waitress displayed rude behavior and unprofessional conduct toward customers.
Waitress pressured customers to leave and limited menu options were provided.
restaurant refused to seat walk-in customers at available tables
Bartender removed unfinished drink and staff were rude during payment process.
Business reply on Google
Hello, thank you for sharing about your recent experience at Palace. I would love the opportunity to discuss with you further if you'd like. I can be reached directly at [email protected] Thank you again for sharing your feedback!
The food portions were extremely small and lacked sufficient ingredients.
Long wait times and poor quality food served at the restaurant.
Hostess failed to notify customers of table availability.
Long wait times and poorly prepared, incorrectly described food items.
Incorrect food order received with poor quality and smell
Staff rudely forced customers to move from their chosen booth seating.