Palace Nails Spa
💅 Beauty & Spa · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and the manager failed to resolve issues.
Business reply on Google
Hi Liz, thank you for sharing your feedback, and we are deeply sorry to hear about your experience. Providing a welcoming, respectful, and comfortable environment is incredibly important to us, and it is clear we fell short during your visit. We take allegations of unprofessional behavior very seriously. We would really appreciate the opportunity to learn more about what happened and make things right. Please reach out to us directly at [Phone Number / Email] so we can address this with you personally.
The manager was rude to the customer.
Business reply on Google
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologize if our communication made you feel uncomfortable in any way. At Palace Nails Spa, we value every client, and we take your feedback very seriously. We will review this internally and work on improving our customer service to ensure a more welcoming and respectful experience for everyone. We’re very grateful for your kind words about our nail technicians, and we truly appreciate you taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience you deserve. One again trust me im not try to throw a rude way for customer And I will try to fix my personality Thank you again
Staff were rude and failed to provide service or communication.
Nail technician was rude and applied acrylic too thick.
Business reply on Google
Hi Amber, This is Jade, the manager at Palace Nails Spa. I’m truly sorry to hear about your recent experience and how you were treated- it’s absolutely not the level of service we strive to provide. I appreciate your kind words about my work, and I’d love the opportunity to make things right. Please feel free to contact me directly at the salon if you’re open to discussing this further. Your feedback is valuable and helps us improve.
Staff failed to acknowledge or provide service to a new customer.
Business reply on Google
Im apologies to hear that Can u give me a call to talk about the service last time.Im just want to freaking out and fix the problems.i believe we’re can soft the problem
Dip powder and shellac manicures chipped within a few days.
Business reply on Google
Hi Brenda, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this our attention. We strive to provide the best service and comfort, and we’re disappointed we didn’t meet your expectations this tins. Your comments will help us improve, and we’d love the opportunity to make things right. Please feel free to reach out to us directly. Best regards, Jade Manager Palace Nails Spa
Nail technician filed the nail too far causing skin exposure
Business reply on Google
Im so Sorry to hear that would you have time today i want to see your nails and i want to fix the problem
Poor nail service and aggressive staff behavior during the appointment.
Business reply on Google
We sincerely apologize for what happen. Palace nails would like to invite you back to give us a another chance under new management... we can assure that you'll have a spledid time. Thank you
Nail technician caused bleeding and pain during a pedicure service.
Poor nail application quality, uneven lengths, and rude staff behavior.
acrylic nails are uneven and chip frequently
Nails fell off shortly after application despite a repair attempt.
The salon failed to properly fix the customer's nails.
Manicure quality was poor and products used are potentially unsafe.
Staff caused physical injuries and potential infections during nail services.
Poor quality shellac nails and rude staff service.
Poor quality nail service and unprofessional staff behavior
poor quality nail painting service provided
The technician applied thick coats causing smudging and bleeding.
Nail technician reused unsanitary tools and displayed rude behavior.