Palma
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The cocktail was served only half-filled.
bartender failed to acknowledge or serve customer for ten minutes
Hostess was rude and waiter failed to serve one guest's meal.
Business reply on Google
Thank you, Yabibe, for visiting us and for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with our service during your visit. My name is Ryan, and my email address is [email protected] if you'd like to email me. We'd like to look into this further and address it properly. Kindly, Ryan Mitchell
Receptionist was rude and caused an unnecessary long wait time.
Security staff mishandled personal identification and displayed rude behavior.
staff failed to provide seating or service to the customer
Slow service and unprofessional staff attitude.
Host provided poor communication and rude service regarding the waiting list.
Business reply on Google
You're absolutely right, Ms. Foxy, and I'm so sorry that this happened this way. We're much better than this, and I'm investigating. If you'd like to email me, I'd love to ask you a few questions, and then invite y'all back for a proper visit. My name is Ryan, and my email is [email protected]. Thank you. Kindly, Ryan Mitchell
customers experienced discriminatory treatment by staff and were repeatedly asked to move
Hostess cancelled reservation and provided poor service throughout the meal.
server ignored table for one hour despite multiple attempts to contact
Business reply on Google
Summer, I'm sorry to hear this. If you'd like to contact me, my email is [email protected]. Thank you for writing so we're aware.
Staff provided poor seating and displayed hostile behavior toward customers.
Business reply on Google
Hi Angelina, I'm terribly sorry to hear this. We always want our guests to feel welcome and comfortable. My name is Ryan, and if you'd like to contact me, that'd be great! My email is [email protected]. Thank you for your review so we can look further into your visit and address these concerns with the appropriate staff members. Kind regards, Ryan Mitchell
Bartender aggressively removed drinks and forced customers to leave early.
Business reply on Google
Thank you for being such a loyal guest over the past three years and for recommending Palma to your friends — we truly appreciate the support you’ve shown us. We’re very sorry to hear about your most recent experience and how it ended. That’s not the lasting impression we want for any of our guests, especially longtime regulars like yourself. Closing time can sometimes feel abrupt, but your drinks should never have been taken from you in the way you described, nor should you have felt dismissed without an apology. We’ll be addressing this directly with our team to ensure better communication and hospitality in those final moments of service. We also regret that your group waited so long for drinks and did not receive the attentive service you should expect from us. That’s another area we’ll be working on immediately. My email is [email protected]. Please feel free to contact me. Thank you, Nicole! Kindly, -Ryan
Kitchen closed early and staff failed to provide service.
Server was inattentive and failed to provide adequate table service.
unprofessional staff behavior and poor management
Business reply on Google
Hi John! Thanks so much for sharing your feedback. We’re really sorry to hear this was your impression, and it’s certainly not the experience we want any guest to have. If you’re open to sharing more details, we’d appreciate the chance to learn what happened so we can address it appropriately. Please feel free to reach out to us at [email protected]. We take feedback seriously and would welcome the opportunity to connect.
Reservation not honored and unprofessional staff behavior
Business reply on Google
Hey Jeff, thanks for coming in. Please allow me to respond from our perspective. We take our guests' reviews and feedback very seriously. After seeing your review come through, I contacted our GM last night, and we walked through your whole visit. When you all came in, we had your table ready, but unfortunately, you did not like the table. So we had to pivot, which we don't mind doing for our guests. We also were not aware that you had anyone in your party that needed special requirments. If we had been alerted to this beforehand we would have taken a different route. Your waitress is an absolute gem of a human-being, so that you're aware, and was fully compliant with the dress code. We're sorry that you didn't enjoy your time with us. If you'd like to connect with me, my email is [email protected] Thank you, -Ryan M.
Incorrect drink charged and multiple menu items unavailable
The food was flavorless and the mimosas were served warm.
Business reply on Google
Thank you for taking the time to share your experience with us. We're really sorry to hear that the food and drinks didn't meet your expectations, and that the service fell short as well. This is definitely not the kind of experience we aim to provide. We truly appreciate your feedback and will be addressing these issues with our team to make the necessary improvements. If you're open to it, we’d love the chance to make things right—please feel free to reach out to us directly. My name is Ryan and email is [email protected]
Security guard denied entry to a senior citizen lacking physical ID.
Business reply on Google
Krista, I'm saddened by your review. The security is a third-party company, and we'll be contacting them about this. My name is Ryan and my email is [email protected] if you'd please email me. I'm sorry that this door guy ruined the good vibe y'all were having. I hope that I'll hear from you. Kindly, -Ryan M.