Pandan Leaves Asian Bistro
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The sushi served was not fresh and had an off taste.
Declining sushi quality and increased wait times under new ownership.
Server refused to allow separate menu items for different diners
Business reply on Google
Hi Sam, First, I want to sincerely apologize for your experience, we completely understand how frustrating that must have been, especially when you’ve visited us before without any issues. We recently brought on a new waitress, and unfortunately there was a miscommunication regarding our policy. I was not made aware of the situation yesterday, and if we had known at the time, we would have stepped in immediately and resolved it on the spot for you. We truly appreciate your past support, and this is not the experience we want for you or your family. Your situation makes perfect sense, and we understand your concern. We’re very sorry for the inconvenience and frustration this caused. Please reach out to us directly 904-551-6627 we would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention.
Incomplete food order and long wait times for service.
Business reply on Google
Hi Brianna, We’re sorry to hear about your experience and appreciate you bringing it to our attention. We want to clarify that we do not offer preferred or prioritized service! every guest is treated equally and fairly. Some menu items, especially fried dishes or items made fresh to order, can take longer to prepare, which may result in uneven timing between tables. That said, we understand how frustrating it can be to wait longer than expected, and we regret that this caused disappointment during your visit. While we always strive to provide great service to everyone, we also recognize that we can’t please every guest in every situation. Your feedback is noted, and we’ll continue working to improve communication and service timing.
The waitress is consistently rude and unfriendly to customers.
Business reply on Google
Hi Zhang, Thank you for your feedback. We’re truly sorry to hear about your last visit. We want to let you know that Pandan Leaves is under new ownership as of December 1st, and all of our staff have been retrained to ensure every guest receives attentive and friendly service. We hope you might consider giving us a second chance, we’d love the opportunity to provide you with the excellent dining experience that we strive for every day.
unprofessional staff behavior and inconsistent menu availability
Business reply on Google
Hi Trent, Thank you for taking the time to share your feedback. We’re truly sorry for the experience you had — both with the cucumber salad issue and the service you received. That’s not the level of care or consistency we aim to provide at Pandan Leaves. We’ve already shared your comments with our kitchen and service team to ensure this doesn’t happen again. We appreciate your honesty and hope you’ll consider giving us another chance to make it right. Regards, Team Pandan Leaves
Rude service and long wait times for food orders.
Business reply on Google
Hi Taylor, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the poor service you received — that’s not the level of hospitality or attention we expect from our team. Your feedback is very important, and we’ll be addressing this with our staff to ensure it doesn’t happen again. We understand how frustrating it must have been, especially during an All-You-Can-Eat visit. We were swamped that day - it was a surprise Thursday for us. We’d love the opportunity to make it right. Please get in touch with us directly at (904) 551-6627 so we can follow up personally. We appreciate you bringing this to our attention. Regards, Team Pandan Leaves
The chicken was poor quality and the yakisoba was soggy.
Business reply on Google
Hello K, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the yakisoba. That’s not the quality we aim to deliver, even for to-go orders. It’s possible the food sat longer than expected before pickup, but we still take full responsibility. Please contact us directly at (904) 551 6627 so we can make this right for you. We appreciate the chance to improve. Regards, Team Pandan Leaves
Staff wiped a food preparation blade on a trash can.
Business reply on Google
Hi Kenishea, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. That’s definitely not the level of quality or food handling we expect from our team. Cleanliness and freshness are our top priorities, and we’ll be reviewing this matter with our staff immediately to ensure it never happens again. We truly appreciate your honesty and would love the opportunity to make things right. Please contact us directly at (904) 551-6627 so we can discuss this further and address it properly. Regards, Team Pandan Leaves
cockroaches were found on the wall and table during the meal
Business reply on Google
Hello Giselle, Thank you for your feedback, and we sincerely apologize for the experience you had. This is the first time we’ve ever received a report like this, and we are taking it extremely seriously. We completely understand how unsettling that must have been, and we want you to know that this does not reflect the standards we hold ourselves to. We’ve already contacted our pest control provider and are taking immediate and thorough steps to ensure this does not happen again. We value your feedback and would truly appreciate the opportunity to make things right. If you're open to it, please reach out to us directly at [email protected] so we can follow up and offer a proper resolution. Thank you again for bringing this to our attention. Regards, Team Pandan Leaves
The pad Thai noodles were soggy and the dumplings had incorrect sauce.
The food quality was poor and the dishes were overpriced.
Business reply on Google
Hi Marcelino, We’re sorry to hear that your experience didn’t meet your expectations. We take great pride in our food quality, service, and overall dining experience, and it’s disappointing to hear that you felt otherwise. Our dishes are carefully crafted using fresh ingredients, and our recipes are designed to balance flavors. While personal taste preferences vary, we always encourage guests to let us know if something isn’t right during their visit so we can address it immediately. We appreciate your feedback and will take it into consideration as we continue to improve. We’re glad to hear that you found our service friendly, and we hope you’ll consider giving us another chance in the future. If you’d like to discuss your experience further, feel free to reach out directly at [email protected]. Team Pandan Leaves
The sushi quality and portion sizes are inferior to competitors.
Business reply on Google
Hello Smokey, We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide great food and service, and we appreciate your feedback as we continue to improve. If there’s anything specific we can do better, we’d love to hear your thoughts. Feel free to reach out at [email protected]—we’d be happy to make things right. Regards, Team Pandan Leaves
Restaurant policy prevents mixed menu ordering for dining parties
Business reply on Google
Hello, Thank you for sharing your experience with us. We appreciate your feedback, and I apologize if our policies didn’t meet your expectations. Your comments are valuable to us, and we’ll take them into consideration as we strive to improve. If you have any further concerns, please feel free to reach out. We hope you’ll give us another chance in the future. Regards, Team Pandan Leaves
food quality was poor and multiple menu items were unavailable
Business reply on Google
Hi Brooke, my boyfriend and i went here for lunch because we love asian food. we were extremely disappointed. firstly, we order crab rangoon for an appetizer. when we got it, it had no filling whatsoever. it was basically just the fried wrap and absolutely no cream cheese. moving on to our entree, we tried to order bulgogi, and we’re told they were out; its fine so we order kalbi, and they are also out and the waitress suggested the chicken katsu. so we order the katsu and a dynamite roll. the katsu came out dry, stale, and the batter was thicker than the chicken itself. the dynamite roll was also anticlimactic and i’ve had better elsewhere, for both the sushi and katsu. we didn’t finish our plates because it made us lose our appetite. we will not be returning. Regards, Team Pandan Leaves
Poor service and misleading all you can eat menu policies.
Business reply on Google
Hi Brian, We're sorry to hear about your disappointing experiences. This falls short of the standards we strive for, and we sincerely apologize for any inconvenience. Your feedback is important to us, and we want to address your concerns directly. Please get in touch with us at [email protected] so we can learn more about your experiences and work towards a resolution. Regards, Team Pandan Leaves
restrictive ordering limits on all you can eat menu
Business reply on Google
Hi Tayna, Thank you for taking the time to share your valuable feedback. We sincerely apologize for any inconvenience you encountered during your recent visit. It deeply concerns us that you felt discriminated against, and we want to assure you that this is not the standard we uphold. Regarding the limit on the number of items for our all-you-can-eat menu, we recommend ordering up to 4 different items at once by filling in one item per box. This approach helps our kitchen manage orders efficiently, especially during peak hours, ensuring a prompt and enjoyable dining experience for all our patrons. We appreciate your understanding and patience as we work towards enhancing our service. Your feedback is crucial to our improvement, and we hope to have the opportunity to welcome you back for a more positive experience. Regards, Team Pandan Leaves
The restaurant served frozen food and imposed restrictive ordering policies.
Business reply on Google
Hi Tyler, Thank you for sharing your feedback with us. We're sorry to hear about your experience and appreciate your insights. We needed to make an impromptu adjustment due to the high volume at that particular moment. We're in the process of adding more staff so our customers will be getting the service they deserve without the need to limit our customers' options. If you're open to giving us another chance, we'd love the opportunity to make it right. Please feel free to reach out at [email protected] to discuss further. Regards, Team Pandan Leaves
Incomplete orders and long wait times due to poor staff attention.
Business reply on Google
Hi Alyssa, We deeply regret the challenges you encountered during your visit today and sincerely apologize for the lapse in our service. Your feedback is invaluable, and we are committed to working hard and rectifying the issues you raised to ensure they do not happen again. For the first time today, we had a sudden influx of customers who came around the same time. We're very grateful for our customers and committed to adding more staff to handle the volume. We understand your decision not to return, but we hope you reconsider, as we are actively working to enhance our offerings and service. Regards, Team Pandan Leaves
Vegetarian pad thai tasted like beef.
Business reply on Google
Thank you for sharing your feedback with us. We're genuinely sorry to hear that your veggie pad thai did not meet your expectations, and we regret any disappointment caused. Your satisfaction is our priority, and we would appreciate the chance to learn more about your experience. Please contact us directly at [email protected] so we can address your concerns and make improvements where needed. Regards, Team Pandan Leaves