Panorama Urgent Care/Family Medicine
🩺 Health & Wellness · Panorama City
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient experienced long wait times and perceived discriminatory staff behavior.
Incompetent medical staff and unprofessional workplace conflict among employees.
excessive wait times for appointments and blood work services
Staff refused to provide emergency medical assistance to a patient.
The staff provided poor and unprofessional customer service.
Doctor dismissed concerns regarding child's illness leading to emergency room visit.
Business reply on Google
Didnt you have a regular pediatrician.
The business closed earlier than the posted operating hours.
Business reply on Google
It must have been a slow day. It is difficult to stay open and pay my staff if therefore no patients. There must-have not been a provider. Sorry about that
incorrect billing for services not rendered and patient-provided medication
Business reply on Google
Get better insurance Free, state provided insurance is not accepted everywhere, even though the website tells us othwrwise.cone back when you can sobwe van zero balance your bill
Unexpected high charges for blood work sent to third-party lab
Business reply on Google
We are sorry to hear about your experience with us. Why did you not reach out to us. We recently did a major overhaul and our system has had a few glitches as a result. Please reach out to our team today if possible. Our manager Rafael, be more than glad to look into this and fix the problem. Since you paid for the physical upfront it included the cost of the labs and the blood draw. We are not quest, therfore normally we would have nothing to do with charges resulting from being uninsured. Rest assured your problem will be dealt wi Once again I apologize that your experience was not negative until the bill from quest arrived at your door. Please reach out to my staff and ask for thebmanager. He is always avaliable.
Urgent care refused to provide necessary IV treatment for patient
Business reply on Google
Yeah well you should have done your homework first
Repeated unnecessary copayments for ineffective treatment and delayed specialist referral
Business reply on Google
That should be taken up with your insurance company not us. We have no control over that. This is not Walmart. If you buy a product and use it you can't expect to get a refund. People think that just because we are doctors we know everything that people do. How long did you have said infection before seeking treatment? How did this happen in the first place? Do you wash your hands regularly? Are you diabetic or do you have any health problems? All of these for example play a significant role in your treatment. And sometimes we just need to try again. So yeah complain to your insurance company. Our doctors care about their patients very much so
staff failed to honor appointments and send prescriptions to the pharmacy