Parakeet Cafe
🍽️ Restaurants · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff are distracted by phones and socializing instead of serving customers.
Business reply on Google
Phoenava, we sincerely apologize for the poor service you experienced at our Del Mar location. This level of inattention is not acceptable and does not reflect the standard we strive to maintain. We take your feedback seriously and will address this matter with our team immediately. Please email us at [email protected] so we can discuss this further and make things right.
Kitchen served gluten-containing bread to a customer with Celiac disease.
Business reply on Google
Amy, we are deeply sorry to hear about this serious incident. Food allergies and Celiac disease require our utmost attention, and we clearly failed to meet that standard in your case. This is absolutely unacceptable, and we sincerely apologize for the harm caused to your party member and for ruining your vacation. Please email us at [email protected] so we can address this directly with you, make this right, and ensure our kitchen protocols are immediately strengthened to prevent this from ever happening again.
excessive wait times for food orders
Business reply on Google
Hi, Thank you for your feedback and kind words about our spot and team. I apologize for the wait you experienced. We're working to improve our service speed. Please message us directly so we can address this further. We hope to welcome you back soon.
Flies were present in the pastry display case.
Business reply on Google
Thank you for bringing this to our attention. We're very sorry for your experience—it’s absolutely not up to our standards. We take cleanliness and food safety extremely seriously, and we’re addressing this issue immediately with the team. Your feedback is invaluable, and we hope you'll consider giving us another chance in the future.
The pastries were overpriced and tasted poor.
Business reply on Google
We're really sorry to hear you were disappointed with the pastries. That’s not the experience we aim to deliver, and we truly appreciate your feedback. We'll share this with our pastry team and would love the chance to make it right if you’re open to it.
Excessive wait time for food and unhelpful staff service
Business reply on Google
We’re sorry to hear about your experience. We strive to provide timely service and a welcoming atmosphere, and it’s disappointing to hear that we fell short. We appreciate your feedback and will work on improving efficiency and attentiveness. Thank you for giving us a try.
Manager exhibited rude behavior and refused to address customer service complaints
The cashier was rude and unprofessional to the customer.
Business reply on Google
Thank you for sharing your feedback. We’re glad you appreciated the beauty of our space, but we regret that your experience with our service didn’t meet expectations. We recognize the importance of providing courteous and attentive service, and your comments will be used to address these issues with our team. We’re working on improving our customer interactions to ensure a more positive experience for all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
customers experienced food poisoning after eating egg dishes at the cafe
Hair found in food and poor service recovery
Slow service, unprofessional staff, and poor quality coffee.
unsanitary conditions due to dogs inside the restaurant
Cafe lacks Wi-Fi and refuses to accept cash payments.
The shakshouka eggs were served cold and the pomegranate seeds were mushy.
customer was asked to leave table shortly after purchasing coffee
The cafe consistently fails to have orders ready on time.
Customer was asked to leave for eating outside food.
The food served was unseasoned, poorly prepared, and overpriced.