Parcel Plus
📦 Shipping & Delivery · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and provided incorrect information regarding shipping services.
Document delivery delayed significantly beyond the promised timeframe
Business reply on Google
I apologize for this experience you had at our store. Please understand that I take the timeline that the carrier gives to me and that is what I share with you. I am only repeating what is on the screen and I am not making it up. Also understand that once it leaves our store, we are out of control of your package and it is up to the carrier to follow through with the timeline they provided. You chose to ship your package to Jordan with the United States Post Service, which limits you on tracking. USPS will provide tracking to the point that it leaves the country and the only way to provide tracking out of the country would be that the Jordan postal service would have to send tracking back to USPS. Sometimes this works and sometimes this doesn't work. But understand, we are dependent on the postal system in Jordan and we and USPS is out of control of your package. If you would have chosen Fedex, UPS or DHL, they provide door to door tracking which would give you a much better understanding of where your package is. It is a premium service although more than likely twice as much as USPS. I apologize again for your experience and hopefully you understand that I am not scamming you in
Package delivery was delayed by two weeks and staff were disrespectful.
Staff refused to accept a third-party FedEx package for shipping.
Staff member displayed rude and unprofessional behavior toward customers.
Staff refused to provide listed shipping services without explanation.
The business charges significantly higher prices than competitors for shipping services.
Customer was overcharged for shipping services and packaging materials.
Front desk staff was rude and unprofessional regarding appointment timing.
The business charged excessive fees for printing and scanning services.
The business charges excessive fees for basic shipping supplies.
The business charged significantly higher prices than competitors for shipping services.
excessive pricing for printing and shipping services
Lost engagement ring and hidden excessive fees for shipping services.
The business refused to process a package despite being a partner.
Business reply on Google
Beverly, I apologize for your experience you had in the store. I do not recall the occasion you came in, but there are times when an actual Fedex store is required for shipment. Fedex and UPS have contracts with some stores to process shipments for them and this allows us to not be able to process the shipment in house. Amazon returns with the QR code is a prime example. Once again, I apologize for the inconvenience and hopefully you give us another chance.
Customer alleges discriminatory pricing and unprofessional conduct by business owner.
Business reply on Google
Clarice, I apologize for your experience at Parcel Plus in Cypress. I would like you to know that we are under new management and I hope you could allow us another opportunity to serve you. We take alot of pride in our customer relationships.
Package dropped off has not been shipped and may be stolen.
Business reply on Google
Lizzy, I apologize for your experience you had at Parcel Plus in Cypress. There are times when packages are not scanned by the carrier when they pick up that would cause this to happen. Generally and hopefully if a scan was missed at pickup, it would be scanned once it reaches a sorting facility. I can assure you that we take pride and much care with your packages to ensure they are picked up by the carrier on time. We hope to see you again and hope your next experience with Parcel Plus in Cypress in better.
Staff member allegedly stole a high-value package.
An employee allegedly stole a valuable package from the business.
Business reply on Google
Dayton, I apologize for the bad experience you had with Parcel Plus. As of September of 2022, Parcel Plus is under new ownership. I hope that you can allow us to serve you again with new management.
Staff were rude and could not locate the scheduled appointment.