Passion Nail salon & Spa inc Bronx

Business reply on Google

Hi Domingo, Thank you for sharing your feedback. We’re sorry to hear your visit didn’t meet expectations. We always aim to accommodate every client’s request, and we’ll review your situation with our team to ensure better communication next time. Please reach out so we can personally follow up.

Business reply on Google

Hi Felisha, We truly value your honesty and are sorry the results didn’t match your inspo photos. Our goal is to deliver what you envision, and we’d love a chance to fix this for you. Please contact us directly — we’ll make sure you leave happy next time.

Business reply on Google

Hi Yulissa, Thank you for visiting and for your review. We recently made some staff changes and are still improving to ensure consistency and comfort for all clients. We’d love the opportunity to welcome you back and provide a better experience.

Business reply on Google

Hello Jasmine, we’re truly sorry to hear about your recent experience and the way you felt during your visit. Your feedback is important, and we will be reviewing our check-in and seating process to prevent this from happening in the future. We appreciate you sharing your experience and wish we had the chance to make it right during your visit.

Business reply on Google

Dear SM, We sincerely apologize for your experience and want to assure you that we take sanitation and customer safety very seriously. We strictly follow recommended guidelines for cleaning and sanitizing tools between clients. Your feedback is invaluable, and we will be reviewing our procedures to ensure that we maintain the highest hygiene standards. Additionally, we appreciate your input regarding the bathroom facilities and staff hygiene. We take this seriously and will address the concerns with our team to ensure every part of our salon meets our cleanliness standards. We are grateful for your recognition of our nail designs, and we are committed to making your next visit a more positive experience. If you would like to discuss this further, please don’t hesitate to reach out to us directly.

Business reply on Google

Dear Erica Hollingsworth, We sincerely apologize for the disrespect, inconsistent pricing, language barriers, and any unprofessional conduct you experienced at our salon. Your concerns about Tommy, the pedicure, and our ethics are very important to us. We are investigating these matters thoroughly with our team to make improvements. Please feel free to contact us so we can resolve your concerns directly. Thank you for bringing this to our attention. We truly hope to have the opportunity to provide you with a much better experience in the future.