Patel Brothers
🛒 Retail & Products · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Purchased moldy bread lacking proper expiration date labeling.
Store sold expired food and refused a refund or management contact.
packaged rotis contained visible fungus despite being within expiry date
Business reply on Google
Thank you for bringing this serious matter to our attention. On behalf of Patel Brothers, I want to sincerely apologize for the unacceptable experience you had with the packaged rotis. Food safety is our top priority, and finding a contaminated product in our store is a failure to meet the high standards we set for our quality control. We take your report very seriously. We have already pulled the remaining stock of this batch from our shelves. Our bakery team is conducting a thorough investigation of our storage conditions and we are reviewing our internal inspection protocols to ensure our staff performs more frequent visual checks on all packaged bakery items. We truly value your patronage and the trust you place in us to provide safe, fresh food for your family. We would like to offer you a store credit for your next visit as a token of our commitment to regaining your confidence. If you have any further questions or would like to speak with a manager directly, please call us at 704-509-2305 or visit us in-store.
Rude staff behavior and poor food quality and availability.
Business reply on Google
Dear Customer, We sincerely apologize for the experience you and your friends had during Iftar. It is disappointing to hear that we were short on stock and that the food did not meet our standards for freshness. More importantly, the unprofessional behavior you described is unacceptable and does not reflect the ethics or respect we expect from our team. We are addressing this with our bakery staff immediately to ensure every guest is treated with the professional service they deserve. We truly value your support and hope to have the chance to provide you with a much better experience on your next visit. Best regards, Manager, Patel Brothers
unprofessional staff behavior and lack of food availability
Business reply on Google
Dear Customer, We sincerely apologize for the experience you and your friends had in our bakery. It is disappointing to hear that we were short on stock, but more importantly, the unprofessional behavior you described is not the standard of ethics or respect we expect from our team. Please know that your feedback is being taken very seriously. We are addressing this with our bakery staff immediately to ensure every guest is treated with the professional service they deserve. We truly value your support and hope to have the chance to provide you with a much better experience on your next visit. Best regards, Manager, Patel Brothers
The store prices are higher than other local competitors.
Business reply on Google
Dear Customer, Thank you for sharing your feedback. We strive to provide the highest quality products and a unique shopping experience for our community. While we monitor local pricing closely, we remain committed to offering a wide selection of fresh and specialty items that meet the standards our customers expect from Patel Brothers. We appreciate your business and hope to see you again soon. Best regards, Manager, Patel Brothers
Expired produce and lack of available staff assistance
Rice and potatoes sold at the store are infested with pests.
The store is selling stale and poor quality sweets.
Vegetables were spoiled and packaged food items were substandard or damaged.
Store sells products with altered or missing expiration dates
Staff were rude and closed the register while customers were waiting.
Catering food was spoiled causing illness and portion sizes were inaccurate.
Staff ignored customers and management failed to address the unprofessional behavior.
flour product contained insects and webbing
Expired products and insect infestation found in rice packaging.
The entire box of mangoes purchased was spoiled.
The store sold stale food products.
The store refuses to provide a refund for a non-expired item.
Business reply on Google
Hello Sir, we apologize for any inconvenience. I don't know whom you talked. We do refund, next time when you come please talk to manager and he will refund you. we are sorry. thank you.
Purchased rotten rotis and experienced poor customer service