π Retail & Products Β· Seattle
total experiences
replied on google
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The breakfast food was poorly prepared and staff were argumentative.
Foreign object found in prepared food item
Business reply on Google
Hi Juan, Thank you for reporting this - I am so sorry that you had this experience. We would be happy to provide a refund or replacement item, whatever is most convenient for you. We hold ourselves to a high standard for food safety and we take incidents like this very seriously. We have removed all mac & cheese from the associated batch, inspected it closely, and have fortunately not found any plastic. We have also not received any other reports. If you are able, please give the store a call at (206) 408-4260 with any more information that may be helpful in identifying the source. Thank you again for reaching out.
Food is consistently undercooked and overpriced.
The store prices are significantly higher than competitors.
Store has limited food availability and higher prices than other locations.
Staff displayed unprofessional behavior and unfriendly attitude during the checkoutβ¦
limited product selection and overcrowded store environment
Hot food and salad bar are unavailable before store closing time.
The sandwich contained an insufficient amount of jalapeno slices.
The tofu banh mi sandwiches were stale and poor quality.
The store sold expired and rancid cottage cheese.
The store has high prices and a limited food selection.
The store had bare shelves and limited inventory available.
The purchased chocolate milk was expired and spoiled.
Business reply on Google
Hi Crystal, The chocolate milk you purchased is non-homogenized, meaning it has a cream top. You have to shake the bottle vigorously to incorporate the fat into the drink. The chocolate milk is just fine, its one of our most popular chocolate milks that we sell and quite delicious if I may add :). Please let us know at the store next time you are if you have any questions- Thanks, Jai
Staff were rude and unhelpful when asked questions.
Business reply on Google
Hi Dennis, I'm so sorry to hear that your service experience was less than stellar. We hope we can have the opportunity to provide you with kind and helpful service in the future. Thanks for taking the time to share this. -Emma
Staff member was rude and aggressive toward customers at self checkout.
Vegan food options are frequently unavailable or of poor quality.
Business reply on Google
Hi Tracy! Thank you for the feedback- I let my deli team know and shared your comments. We will work to do better with product availability around vegan options for sandwiches- thanks for bringing this to our attention. Cheers, Jai
Negative interaction with a security guard and high prices.
Business reply on Google
Hi James, We are so sorry you had a negative experience in our store with the security guard. You can always reach us at [email protected] if you want to share more about the experience. -Emma, Customer Support
Staff mocked customer for their choice of packaging for food item.
Business reply on Google
Hi Alex- Sorry you didn't have a good experience while shopping at the Store. I do hope you enjoy the pizza! If you have any details on the cashiers that you encountered or time/date you were in the Store, I would like to follow up with them about customer service. Enjoy the rest of your day and hope to hear from you- Thanks, Jai
Staff engaged in racial profiling, harassment, and discrimination against a customer.
Business reply on Google
Hi Ben, Thank you for this review and for sending the separate message through our website. We take any comment such as this very seriously and will take all necessary steps to making sure everyone feels welcome in our stores. I believe the Downtown staff was able to connect with you via phone, but please reach out if you need anything else. Kindly, Emma