Pediatricz Now FM 78
🩺 Health & Wellness · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Doctor was rude and failed to provide diagnosis or treatment plan.
Business reply on Google
Dear Courtney, We sincerely apologize for your disappointing experience and completely understand your frustration. As a pediatric practice, nothing is more important to us than ensuring children receive caring, thorough attention - and making parents feel heard and supported throughout their visit. We're especially concerned to hear about your children still being unwell and the communication issues you experienced. We would welcome the opportunity to make this right. Please contact our practice manager, Ruby Pena, directly at 210-386-0070 or [email protected]. Ruby will personally ensure your concerns are addressed and your children receive the attentive care they deserve. Your trust means everything to us, and we're committed to providing the warm, thorough, and professional care that all our young patients and their families should expect. With sincere concern, Kidz Now FM 78 Team
Clinic denied medical services and demanded upfront payment despite active insurance…
Business reply on Google
Dear Yadira, Thank you for bringing this matter to our attention. We sincerely apologize for any confusion regarding our billing practices and the service you experienced. Our policy of collecting upfront payments is designed to be transparent, but we understand this can be concerning when unexpected. Please contact our practice manager, Ruby Pena, at 210-386-0070 or [email protected]. They will personally review your case to ensure everything was processed correctly with your insurance and address your concerns about the staff interaction you experienced. We take pride in providing caring, respectful service to every patient, and we regret that this wasn't your experience. Our practice manager will ensure your concerns are fully addressed. Your feedback helps us improve our services, and we appreciate the opportunity to make this right. With sincere concern, KidzNow FM 78 Team
medical staff failed to diagnose pneumonia in a child
Business reply on Google
Dear Wives Abroad, We are deeply concerned about your experience and the delayed diagnosis of your son's pneumonia. Patient safety and accurate diagnosis are our highest priorities, and we take your feedback about the examination process very seriously. We would greatly appreciate the opportunity to review your son's case with our medical team. Please contact our practice manager, Ruby Pena, at 210-386-0070 or [email protected] so we can thoroughly examine what occurred and ensure such situations are prevented in the future. The trust parents place in us for their children's care is a responsibility we hold sacred. We are committed to learning from this experience to provide better care for all our young patients. With sincere concern, Kidz Now FM 78 Team
Doctor dismissed symptoms before child suffered a medical emergency
Failure to diagnose severe respiratory distress and dehydration in an infant.
Staff refused to accept insurance co-pay terms for deductible.
Doctor refused to perform necessary medical testing and treatment for children
Clinic refused to see a sick child near closing time.
Doctor dismissed symptoms and failed to perform diagnostic testing
The business double-charged for a visit after claiming insurance was not accepted.
Business reply on Google
dear [B G], Thank you for taking the time to write a review, your feedback is greatly appreciated. We are sorry to hear you had a bad experience. We take customer reviews seriously. We would love the opportunity to provide you with a better experience. Please feel free to contact me at 210-274-6088 to further discuss how we can achieve this. We appreciate your patronage and hope to see you again soon! Sincerely, Tiffany Neenah Sarmiento
Staff refused treatment and provided unprofessional care for an insect bite.
Business reply on Google
dear [Emily Venegas], Thank you for taking the time to write a review, your feedback is greatly appreciated. We are sorry to hear you had a bad experience. We take customer reviews seriously. We would love the opportunity to provide you with a better experience. Please feel free to contact me at 210-274-6088 to further discuss how we can achieve this. We appreciate your patronage and hope to see you again soon! Sincerely, Tiffany Neenah Sarmiento