Penn Internal Medicine Mayfair
🩺 Health & Wellness · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Failed telemedicine appointment and inability to refill essential patient prescriptions.
Business reply on Google
Good Morning Alber, Thank you for sharing your concerns about your experience. Feedback, such as yours, is important to us and we would like to learn more. If you would like us to contact you, please share your information at the link and include “Google Review,” your Google username, and the contents of your review in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Delayed medical response caused patient hospitalization and unprofessional staff behavior.
Business reply on Google
Good Morning Andrea, We take the feedback of all who come to us for care seriously. If you are willing, share your contact information and details about your experience so that we can better understand your concerns. If you want us to contact you directly, please share your information at the link. Please include “Google Review,” your Google username, and the contents of your review in the comment section. Once we receive your info, a member of our team will contact you as soon as possible. https://www.pennmedicine.org/Patient-resources/Information-for-patients/Guest-relations
Physicians provide impersonal and dismissive medical care to patients.
Business reply on Google
Hi Kellyanne, Thank you for leaving a review. We take your concerns seriously and would like to learn more about your experience. If you would like someone to contact you directly, please share your information at the link below. Include “Google Review” and details from your original review in the comment section. https://www.pennmedicine.org/for-patients-and-visitors/patient-information/patient-experience/penn-medicine-patient-and-guest-relations-contact-form
The patient was overcharged for a routine mental health screening.
Front desk staff are rude and cancel appointments without consulting doctors.
Long-term patient was dropped due to office policy changes
Long hold time and inability to schedule a new patient appointment.
Patient abandoned due to high turnover of medical providers
Office staff provided inconsistent information regarding doctor availability and patient…
lack of emergency appointments and failure to return patient calls
Provider exhibited disrespectful and potentially discriminatory behavior toward patient…
reception staff are consistently sarcastic when scheduling appointments
New patient appointment wait times exceed two months.
Appointments frequently experience long wait times.