Penske Truck Rental
🚙 Rental Cars · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of accessibility accommodations and unprofessional staff behavior
Business reply on Google
Dear AlturedEgo, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had and the inconvenience it caused. We strive to provide excellent service to all our customers, and it is clear we fell short in your case, particularly regarding accessibility and communication. Your feedback is invaluable, and we are committed to addressing the issues you encountered. We will be reviewing this situation with our team to ensure that we improve our service and provide better support for all customers, including those requiring specific accommodations. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Sincerely, The Penske Truck Rental Team
Vehicle repair took over twelve hours and remained incomplete.
The rental trucks provided are poorly maintained and lack fuel.
Business reply on Google
Hi bignateesquire, Thank you for the feedback regarding your experience. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you’d like to connect directly on this, please contact us at (800) 467-3675.
Repeated service failures, unavailable reservations, and rude staff.
Business reply on Google
Hi Gabriel ,Thank you for taking the time to provide us with your feedback. At Penske, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to us at 317-890-4565 as we’d like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
excessive wait time for roadside tire service
Reserved truck was unavailable and staff was condescending
Long wait times and incomplete paperwork for truck rentals.
Business reply on Google
Gracias por tomando el tiempo para revisar nuestra ubicacion. Pedimos disculpas por su experiencia negative y Si deseas hablar mas sobre esto, por favor llamenos al 1-800-467-3675.
Reserved truck was not ready upon arrival causing a long wait
Business reply on Google
Hello Marcus, we apologize for your recent rental experience. This is not how Penske likes to conduct business. Please reach out to us at 1-800-467-3675 for further assistance.
Manager failed to inspect vehicle engine light as previously promised.
Business reply on Google
Hello Connor, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at (317) 890-4565.
The check-in desk staff were rude to the customer.
Business reply on Google
Hello Steve, We are extremely sorry to hear about your negative experience with Penske, we will be forwarding this to our local management office so your concerns may be addressed. We value your business and thank you for renting with Penske,
Staff failed to verify mileage resulting in excessive unauthorized bank charges.
Business reply on Google
Bob. We do apologize for the issues. We will be forwarding this to the local management in your area to have them address this issue. This is not something we like to hear and will take the steps needed to correct this.