💳 Finance & Insurance · Chicago
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
bank failed to deliver requested debit card pin
Inconsistent check cashing policies and poor staff training
Business reply on Google
Hi there, Claudia! Thanks for reaching out. We apologize for your negative experience. The problem may be that you might have not yet activated your card. Our Banking Center Manager, Adrian Alvarez, will be reaching out to help assist with any issues. Please expect a call from him soon!
excessive hold times when calling the bank
Bank staff refused to explain overdrafts or assist with account access.
Bank closed account and mailed funds without customer authorization or notification.
The drive-through service at the bank is excessively slow.
Bank holds large deposits for thirty days and lacks modern services.
Bank sells customer loans to other financial institutions