Pep Boys Auto Service & Tires
🚗 Auto & Repair · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Appointment was not honored due to lack of staff availability.
Business reply on Google
Thank you for sharing your feedback. We’re sorry for the inconvenience you experienced with your initial appointment and understand your frustration with the lack of advance notice. We take customer feedback seriously and would appreciate the opportunity to learn more and address your concerns. Please contact us at [email protected] so we can assist you directly.
Incomplete repairs, erroneous billing charges, and unprofessional staff conduct.
Business reply on Google
We're sorry to hear about your disappointing experience at our 4th Ave location in Seattle. We understand how frustrating it must have been to deal with delays, concerns regarding your vehicle repairs, billing questions, and the inconvenience of having to return to the store. We appreciate you sharing these details, especially as a long-time customer who has previously had positive experiences with Pep Boys. We would like the opportunity to have your concerns reviewed by the appropriate team. Please contact [email protected] with your store location, service details, and any supporting documentation so the team can further investigate and assist with your concerns.
The business failed to open for a scheduled appointment.
Business reply on Google
Hello Ricarra, we regret that your experience was less than satisfactory. Please contact us at [email protected] so we can review your concerns. Ari here from Pep Boys.
Facility is unclean, service is unprofessional, and repairs were performed incorrectly.
Business reply on Google
Hello Nancy, we're sorry that you didn't have a great experience and would like to hear more. Please email us at [email protected].
Appointment was not honored and shop failed to notify customer
Business reply on Google
Thank you for taking the time to share your experience, and I’m very sorry for the frustration and inconvenience this caused you. Having an appointment and still being turned away on multiple days—especially without any proactive communication—is not the level of service we aim to provide. We understand how disruptive it is to take time off work, only to be told the service cannot be completed after you arrived. Your feedback about communication and appointment handling is especially important, and we will be sharing this with the store leadership so it can be addressed directly. If you’re open to it, please contact us at [email protected] so we can review what happened in more detail and ensure it is properly followed up on. We appreciate you bringing this to our attention, and we’re truly sorry we let you down.
Scheduled appointment time was not honored by the service center
Business reply on Google
We're sorry to hear about your experience, Dawn, and we truly appreciate you bringing it to our attention. We'd love the opportunity to make things right—please feel free to share your contact information and details of your visit with us at [email protected] so we can look into this further. Thank you, and we hope to hear from you soon.
Appointment system failed to honor scheduled service time
Business reply on Google
We’re very sorry to hear about your experience and understand your frustration, especially given the urgency of driving on a spare tire. Appointments should be acknowledged and properly reviewed upon arrival, and we regret that this was not handled in a way that reflected our service standards. We also understand your concern regarding the communication about availability and scheduling. Your feedback is important, and we will be sharing this with the store leadership team for review so this situation can be addressed and improved moving forward. If you would like us to further look into your appointment details, please send your contact information and visit information to [email protected], and our team will be glad to assist you.
Customer waited seven hours for an appointment that was not honored.
Business reply on Google
Hello Halit, We're truly sorry to hear about your experience. We'd appreciate the opportunity to look into this further and make things right. Please email us your contact information and details of your visit at [email protected] so we can investigate. Thank you for bringing this to our attention.
The business refused to honor two scheduled service appointments.
Business reply on Google
Hi Kostiantyn. We are sorry you didn't have a great experience and would like to hear more. Please email us at [email protected].
Appointment not honored due to communication failure with call center
Business reply on Google
We’re very sorry to hear about your experience and understand how frustrating it must have been to travel a long distance only to be turned away. Clear communication and respectful service are very important, and it’s disappointing that we fell short in your case. Please contact us at [email protected] with your visit details so our team can review what happened and work toward a resolution. Your feedback is invaluable and will help us improve service and communication at Pep Boys.
Appointment was rescheduled due to lack of staff.
Business reply on Google
We’re very sorry to hear about your experience and apologize for the inconvenience caused by staff availability and rescheduling. This is not the level of service we aim to provide. Please contact us at [email protected] with the store location, date of service, and your contact information so our team can review the situation and work toward a resolution. We appreciate you bringing this to our attention.
The business failed to maintain accurate service records for the customer.
Business reply on Google
Thank you for sharing your feedback, Kim. We’re sorry to hear about your experience and understand your frustration regarding the recordkeeping and communication issues. Please reach out to us at [email protected] with your contact information and details about your visit so we can review this and assist you further.
Business performed unnecessary repairs and failed to fix the actual issue.
Business reply on Google
We're sorry to hear about your experience and we truly appreciate you bringing it to our attention. We'd love the opportunity to make things right—please feel free to share your contact information and details of your visit with us at [email protected] so we can look into this further.
Appointment was ignored and vehicle was not serviced as promised
Business reply on Google
Hi Anthony, we’re sorry to hear about the miscommunication and inconvenience with your oil change appointment. We understand how frustrating it must have been to schedule ahead of time and still experience delays and lack of follow-up. Please reach out to us at [email protected] with your details so we can review this further and work toward a resolution.
mechanics damaged vehicle and attempted to charge for unnecessary repairs
Business reply on Google
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing google, so we can investigate further. Thank you.
Technician failed to replace oil cap causing engine compartment oil spill
Business reply on Google
We’re sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to [email protected], as we would like to look into this further. Thank you.
Staff cancelled tire appointment without providing a solution or remedy.
Business reply on Google
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing Google, so we can investigate further. Thank you.
Incorrect TPMS sensors installed and staff refused to fix the error.
Business reply on Google
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing Google, so we can investigate further. Thank you.
The business failed to provide tires despite confirmed appointments.
Business reply on Google
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing (Google Review), so we can investigate further. Thank you.
Staff repeatedly cancelled appointments and denied the existence of online bookings.
Business reply on Google
We apologize for the poor experience you had. Please send us your contact info and the details of your experience to [email protected] so that we can investigate further. Thank you.