PERX.com
✈️ Airlines · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The booked trip did not match the agreed upon arrangements.
Business reply on Google
We appreciate you sharing your experience. After reviewing your booking, we're confident that our team communicated all booking details clearly and in writing before your trip was confirmed — including the specific terms that apply to the price option you selected. We understand that outcomes don't always feel the same as expectations, but we're proud of the transparency and care our agents bring to every booking. We hope the rest of your trip exceeds those expectations.
The booking service is consistently inaccurate.
Business reply on Google
We're sorry that the service did not meet your expectations Irene. Please send an email to [email protected] and include your reservation number, we will follow up with our Sales Manager on this one.
customer service agents are unresponsive and dismissive
Business reply on Google
We're sorry you're experience didn't meet your expectations Steve. Please email our customer service at [email protected] and include the details of your contact. We will follow up with our Sales Manager and work to make it right, that is not a typical customer experience.
Travel agent provided unhelpful service and lacked knowledge of cruise procedures.
Business reply on Google
We're sorry you were not satisfied with the service you received. Pamela is highly regarded by her clients and we have received very good reviews from them. Please send us an email to [email protected] that outlines the issues with our service, we'd like the opportunity to review and make it right if possible. Reference this Google Review and we will follow up with our Sales Team. Thank you.
Lack of travel support and failure to return lost luggage
Business reply on Google
It is unfortunate that your vacation did not go as planned. We looked into this one a bit further and from our understanding this was an issue that would have been identified during the pre-trip registration process with the cruise line had you completed it. It is the responsibility of the passenger to ensure that their travel documents are valid and that the cruise line policies for pre-trip registrations are completed. Our understanding is that you did receive partial compensation as per the cruise line policy. We have an international presence and have many customers from countries all around the world and in the event of customer troubles, we attempt to provide a resolution as we are able. Sorry, we are not able to respond to the luggage comments.
The website displays inaccurate and significantly inflated cruise pricing.
Business reply on Google
We're sorry that the rates you saw were not accurate. There are a variety of reasons that this could have happened and without knowing the specifics of your situation, it would be difficult to determine the cause (although if you send us a note to [email protected] with details, we'd be happy to look into it further). If you are seeing rates that are not consistent with your expectations, we suggest calling to confirm the rates, you will always get the best rate available at the time according to your eligibility. In the event that a technical issue has occurred, we can and will work to address it. We're happy to know you like our search engine and would welcome the opportunity to serve you in the future.
Travel agent provided false information and failed to resolve booking errors.
The company provides poor customer service for interline travel bookings.
Business reply on Google
We're sorry that we did not meet your expectations this time. We hope to have the opportunity to improve on your previous experience.
Representative stopped responding to messages and supervisor provided incorrect…